Inside Sales Manager, B2B
Description
Job Summary
The Inside Sales Manager will create, manage, and implement sales processes to develop a high-performance onsite and/or remote sales team. The Inside Sales Manager will be responsible for the production and performance of their team to achieve established targets set by the company. This position will be responsible for ensuring that their team is in compliance with regulatory and company requirements. The Inside Sales Manager will be responsible for ensuring that their representative staffing levels are consistent with what is required to deliver the expected performance.
Responsibilities
B2B Inside Sales Manager
- Participate in the hiring, training, and development of a productive onsite and/or remote sales team.
- Manage team in accordance with Inogen’s five core values, policies, and procedures.
- Identify ongoing training gaps and work in conjunction with Inogen’s Training Team to develop and implement team or individual training to increase overall team production and implement successful processes.
- Meet frequently with the team to review progress, strategies, goals, and achievements and develop actions to ensure performance targets are achieved.
- Continually monitor and track representative productivity and motivate the team to achieve goals.
- Utilize consistent management and retention techniques to minimize attrition and support achievement of targets.
- Manage the performance review process and ensure employee development plans are established.
- Effectively utilize CRM and Lead Management systems to assess team performance and sales pipeline health and take action based on analytical assessment.
- Develop the department budget and track and update as required.
- Work cross-functionally to resolve issues including billing, shipping, and lead management disputes.
- Maintain regular and punctual attendance.
- Comply with all company policies and procedures.
- Assist with other duties as assigned.
Knowledge, Skills, and Abilities
- Thorough knowledge of inside sales processes.
- Expert selling skills.
- Knowledge of insurance and Medicare requirements.
- Proficiency with CRM and/or Lead Management systems.
- Ability to motivate and mentor team members.
- Strong work ethic.
- Excellent oral and written communication skills.
- Strong attention to detail.
- Effective conflict resolution skills.
- Strong analytical and problem-solving skills with the ability to multitask.
- Solutions-oriented mindset.
- Excellent planning, communication, and organizational skills.
- Ability to effectively interface with multiple departments.
- Potential for quarterly travel.
Qualifications (Experience and Education)
B2B Inside Sales Manager
- Bachelor’s degree in Business, English, Communications, or a related field, required.
- Seven (7) years of proven sales experience or equivalent work experience, required.
- Two (2) years of prior sales supervisory or management experience, required.
- Advanced proficiency in Microsoft Office, required.
- Intermediate proficiency with CRM and/or Lead Management systems, required.
- A combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $83,000.00 and $100,000 annually plus variable compensation governed by the Sales Commission Plan. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.
Our Benefits and Rewards:
In addition to the expected base salary, this role is eligible to participate in Inogen’s highly competitive and company-sponsored benefits, and wellbeing programs rooted in our strong culture of excellence. As a valued member of our team, Inogen provides health, dental, and vision insurance, 401(k) plan plus employer contribution and match, and generous paid leaves such as vacation and sick leave, including paid volunteer time, that can support you and your family through moments that matter.
Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.