Description

We are seeking a Advanced Technical Product Trainer/Field Service Technician-  mechanical in our Asia Hub in China being part of a globally acting Technical Training and Field Service Team. Possessing an open personality, you will provide first class support for the end-customers of INNIO’s indirect and direct markets. Playing a pivotal role in Training, Key(-account)-, channel partners and distributor’s, their plant personal and field technicians in all technical aspects.

Delivering onsite excellent level trouble shooting support. Delivering premium Service performance and collecting deep engine experience of the global plant/engine fleet to respond to INNIO departments in the Austrian Head Quarters.

The role also includes fostering customer networks by regular Service events with stakeholders across the whole Service community to provide global proactive data analysis via remote monitoring systems and full issue resolution responsibility during trouble shooting.

INNIO are one of the world's leading specialists in gas engines and the cogeneration plants that produce greener power and heat for people around the world. A global, cross-functional approach supports our passion for providing innovative technologies and solutions to our customers.

Your Responsibilities;

• Deliver all basic, mid and high level technical hands-on and classroom training courses in own area of expertise for local and international training participants
• Create, improve and update training materials, documentation and eTraining modules in cooperation with the instructional design team
• Create a positive, constructive learning environment by applying contemporary adult learning principles
• Responsible for the maintenance & overhauls on INNIO Jenbacher Gas Engines at customer site locations
• Perform troubleshooting activities on site to diagnose problems, determine appropriate resolution and implement corrective actions
• Resolve technical issues, foster knowledge sharing and help others
• Support Root Cause Analyses and site investigations of equipment issues/ failures.

Your Profile;

• Degree in mechanical engineering or local equivalent (Secondary Vocational College or completed apprenticeship)
• Excellent facilitation, communication and presentation skills
• Lifelong learning attitude and a focus on continuous professional development to establish and maintain credibility with customers
• Ability to clearly explain complex technical processes in simple terms, also experienced in strong written and verbal customer communications
• +5 years of experience in a technical role or extensive experience with issue resolution with exposure within (Field-) Service
• Willingness to travel worldwide, mainly China (~60%)
• Able to work efficiently without direct supervision.
• Preferred: multiyear working experience with Jenbacher gas engines in the field, maintenance & overhaul of all engine types

 Become part of INNIO's journey to make positive changes in the world by applying today.