Customer Contract Management Support Specialist
Description
What INNIO offers you:
- Young & supportive team - in a fast-growing international business environment
- Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs)
- Hybrid working - 50% Office, 50 % Home Office with flexible working hours
- Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten
support - Medicover Spring White Package- from the first day of employment
- Easily accessible location - in the heart of the most vibrant campus area in Budapest
(location: 13rd District, easy to approach by Metro Line 3) - Sustainable commuting option - GreenGo E-car sharing with free registration, no monthly fee
and discounted per-minute rates - Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
- Live an active lifestyle – activate your AYCM pass
Role/Overall objectives:
The Contract Management Support Specialist is responsible for contract management and execution of INNIO´s Material Stream Agreements (MSA). This includes planning of MSA events, contract scope management, order entry and monitoring the order execution in relation with transactions of contractual spare parts for gas engines. The role covers a broad range of tasks and offers good option for further career developments.
The main objective is to ensure the fulfilment of the contractual spare parts obligation for maintenance events in line with the maintenance schedule, the actual operating hours of the contractual engines and with the customers. This covers the complete process from the validation of the maintenance schedule and parts scope all the way through order planning, order entry and monitoring the contract execution. During this process strong alignment is needed with Order Management, Commercial Operations, Regional Services and Services Engineering Team.
This role is also responsible for preparation of MSA contract amendments due to contract/scope changes, for providing support in negotiations with customers on contract amendments and related contract administration.
Your responsibilities:
- Manage and execute MSA orders in relation with the schedule and spare parts scope for preventive and/or corrective maintenance events for engines covered by MSAs.
- Validate contractual scope through ITO/OTR handover workflows, launch and manage workflows for contract amendments.
- Ensure MSA part scope completeness and accuracy and manage uploads and updates in the relevant systems and tools.
- Drive and manage MSA contract amendments on scope and price changes, support and participate in negotiations with customers on scope/price changes, analyze and evaluate the financial impact in alignment with Regional Services Teams and Customer Service Managers (CSMs).
- Support the preparation of financial and operational planning based on the MSA schedule in alignment with CSMs and Service Finance.
- Monitor all MSA order management related activities including the monitoring of the order status to ensure timely execution, documents creation and management, shipment tracking and archiving functions in close alignment with Order Management.
- Own MSA contractual performance for the assigned group of customers/regions and keep further Key Performance Indicators (KPIs) under control like on-time shipping (OTS) for MSA preventive orders, MSA corrective orders, etc.
- Strive to reduce MSA order cycle and the contractual backlog of overdue packages to a minimum.
- Know and manage the customers, understand customers´ needs, coordinate, communicate and follow up with the responsible functions and stakeholders to ensure timely, accurate and complete contract execution.
- Conduct and participate to customer meetings and reviews.
- Work cross-functionally with Regional Services teams, and colleagues e.g. from Order Management, central Pricing, Planning and Forecasting, Service Engineering, Billing and Finance.
- Supports system and process improvements of new system releases and enhancements.
- Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.
- Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
Qualifications/Requirements:
- College or university degree in Economics, Logistics or International Trade
- Proven track record of at least 1 year hands-on working experience from a similar environment
- Advanced command of English and preferably 1 additional language (German or others)
- Strong Customer and Service mindset
- Knowledge of contract management and related terms and processes
- Proficiency in Microsoft Office applications like Outlook, Excel
- Self-motivated, and ability to handle multiple priorities
- Ability to perform in a team environment – team player
- Self-starter, capable of working with limited supervision
- Pro-active behaviour
- Excellent communication skills, also in technical context and sometimes complex situations