Field Service Staff manager

Services Remote, Hinnerup

As Field Service Staff Manager your main responsibilities are:

Manage short and long term planning, supply of parts and staffing; own Field Service Technicians, contractors and external services.
Ensure operations is compliant with all safety requirements (Environmental Health & Safety, EHA Audits).
First customer contact for operational topics.
Set dates for planned and unplanned service events with customers, provide progress updates.
Responsible for issuing work orders to the Field Service Technicians as well as checking and approving debriefing reports. Manage their hours and expenses within budget.
Monitor contract performance with the customer service manager (CSM).
Ensure optimization of working methods, working processes and site conditions.
Manage quality and warranty topics; ensure availability of the necessary documentation and categorization of the failures and defects.

Specifics:
You are member of the local Management Team

Key professional, project or leadership experience:

Multiple years of experience in managing service events and technical personnel required.
Mechanical and/or electrical background.
Preferably experienced in working with Oracle ERP, Microsoft Office applications and technical databases desired.
Fluent in Danish and English

Academic requirements:

Bachelor degree or equivalent and technical business experience as well as a qualification in a technical field is required.

Job specific knowledge:

For more information you can contact Mr P. Larsen at +4540274008