Field Service Coordinator
Description
The INNIO Advantage
By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.
We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
We are looking for a Field Service Coordinator (Work Preparator) to support operations at a Jenbacher gas engine-powered power plant located in West Jordan, UT.
- Serve as the assistant and representative to the Field Service Staff Manager(Plant Manager)
- Handle all customer contacts in a proactive and professional way
- Uses deep technical knowledge of service activity to identify parts and tools needed to prepare for service events and order through appropriate vendors
- Manage material and Third-Party resources in a cost sensitive way
- Trigger units’ BOM updates after service event executions in a timely manner
- Document all service events and triggered tasks within the ERP-System (Oracle) throughout the process
- Create required technical and commercial documentation during operations
- Ensure compliance with quality and EHS guidelines regarding internal and external resources
- Ensure Field Service Technicians meet all process discipline and business standards
- Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
- Review service events to track any unplanned actions/work which must be added
- Provide recommendations for improvement regarding operations initiatives
- Work within the services team to achieve service key performance indicators
- Perform other duties as assigned. · Request quotes for transactional services.
- Upload service-related information into the system (PO, budget, special reports, etc.)
- Responsible for inventory and maintenance of service tooling for onsite operations
- Oversee warehouse operations such as shipping, receiving, and conducting inventory counts
- High school diploma or equivalent paired with technical business experience
- Deep understanding and technical knowledge of the Serving work across all product variants in order to organize and order all necessary servicing parts/ equipment
- Knowledge of customers and their requirements in order to respond effectively to queries and to deliver good customer service
- Technical knowledge of reciprocating engines a plus
- Customer service abilities
- Multiple years of experience in preparing service execution/ events and supporting of technical supervisors/coordinators required
- Strong skill working with Oracle ERP, Microsoft Office applications, technical databases is desired
- Able to effectively interact and clearly communicate with customers at operational level
- Troubleshooting skills with analytical mindset
- Live in Salt Lake City area or willingness to move there
Other:
- Full-time on-site presence required at the Power Plant or Jenbacher Regional Office in West Jordan, UT.
INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.