Work Preparator /Field Service Coordination Specialist
Description
What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people.
Northeast-Western Energy Systems USA (NES WES), is a division of INNIO and provides fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems.
NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries.
Role Description
The Work Preparator /Field Service Coordination Specialist is responsible for scheduling field service work, coordinating technicians for dispatch, and managing tooling to include shipments, calibration, rentals, audits, and invoices. Main focal point to attend customer activities at site. Work location is at our Bristol offices in PA.
Primary Responsibilities
- Serve as the assistant and representative to the Regional Field Service Supervisor and Service Managers
- Handle all direct and indirect customer contacts in a proactive and professional way
- Identify parts and tools needed to prepare for service events within the region and order through appropriate vendors
- Manage material and labor resources in a cost sensitive way
- Trigger units’ BOM updates after service event executions in a timely manner
- Document all service events and triggered tasks within Oracle throughout the process
- Provide support to Service Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
- Issue Purchase Orders for 3rd party vendors
- Create required technical and commercial documentation during operations
- Ensure compliance with quality and EHS guidelines regarding internal and external resources
- Ensure Field Service Technicians meet all process discipline and business standards
- Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
- Review service events to track any unplanned actions/work which must be added
- Provide recommendations for improvement regarding operations initiatives
- Work within the services team to achieve service key performance indicators
- Perform other duties as assigned
Qualifications/Requirements
- High school diploma or equivalent on mechanical or electrical.
- 3+ years of technical business experience as well as a qualification in a technical field is required
- 5+ years of experience working on site/plant supervision, and leading technicians
- Multiple years of experience in preparing service events and supporting of technical supervisors/coordinators required
- Strong skill working with Oracle ERP, Microsoft Office applications, technical databases desired
- Able to effectively interact and clearly communicate with customers at operational and management level. Customer focus.
- Troubleshooting skills with analytical mindset
- Legal permit to work in the United States
- Willingness to travel up to 30%
Desired Characteristics
- Excellent technical specialist knowledge and customer service abilities
- Ability to handle stress, stability working under pressure and resilience
- Excellent English level, capable to maintain technical conversations and elaborate site reports and mails with clarity
- Ability to work in structured manner, set priorities, and take initiative
- Able to understand, implement and communicate technical procedures
- Familiar with Jenbacher reciprocating gas engines
- Experience in power generation applications
- Strong analytical and problem-solving skills
- Effective interpersonal and organizational skills
- Good computer skills, office proficiency and logic controls software
- Must have a valid driver’s license and a clean driving record
- Ability to meet and maintain insurability standards to drive a company vehicle
INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.