Mechanical Field Service Technician - Jenbacher Engines
Description
What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people. Do you want to make a difference with your work? We are searching for a Field Service Technician for our Jenbacher team in Brazil ! Join our team now!
The Mechanical Field Service Technician will perform hands-on field service work on Jenbacher Gas Engines. This include, but are not limited to commissioning, troubleshooting, periodic maintenance, and minor overhaul. Jenbacher´s Gas Engines range in power from 0.25 to 9.5 MW and run either on natural gas, or on a variety of other gases (e.g. biogas, landfill gas, coal mine gas, sewage gas, combustible industrial waste gases), and their mixtures.
Essential Responsibilities
· Execute service in compliance with the maintenance protocol of each type of engine (for example: check/replace oil level and filters, spark plugs, valve clearance), as well as perform relevant measurements. Carry on minor repairs on the engine additionally to the planned service, if necessary
· Perform troubleshoot activities to understand mechanic and/or electronic failures on the engine and it associated control systems – diagnosis. Check and analyze the engine’s historical data
· Manage customer expectation and report on the progress of the activities
· Provide a service report after each service performed in a timely manner, describing the reason for the visit, actions performed, results obtained, use of parts/materials and if needed, recommending follow-up actions
· Take part in the execution of major service on the engine ensuring the compliance with the manufacturer’s manuals and procedures
· Manage and work with third party suppliers
· Process timesheets, expense reports, Environmental Health and Safety (EHS) forms
· Comply with all EHS policies and procedures to ensure a safe and productive work site. Keep a clean and tidy working environment
· Perform other duties as assigned
Qualification Requirements
· 5+ years’ experience as mechanic or electrician. Preferred with Otto cycle engines and gensets (gas engines desired).
· Technical Professional Qualification (technical course) according to MEC (Brazilian Ministry of Education and Culture)
· IT skills (outlook, word, excel)
· Available for extensive travel, up to 75%.
· Able to understand and implement technical procedures.
· Strong analytical and problem-solving skills
· Possess a valid driver's license
· Effective interpersonal and organizational skills
· Strong customer focus
· Able to effectively interact with customers
· Work effectively, as part of a team of technicians, or individually
· Have some computer knowledge that allows the creation of customer service reports
· Strong written and verbal abilities in local language (Portuguese)
· Able to understand and implement technical procedures.
· Strong analytical and problem-solving skills
· Possess a valid driver's license
· Effective interpersonal and organizational skills
· Strong customer focus
· Able to effectively interact with customers
· Work effectively, as part of a team of technicians, or individually
· Have some computer knowledge that allows the creation of customer service reports
· Strong written and verbal abilities in local language (Portuguese)
· English or spanish level beginner or above
Desired Characteristics
· Excellent technical specialist knowledge and customer service abilities
· Ability to handle stress, stability working under pressure and resilience
· Familiar with Jenbacher reciprocating gas/diesel engines