Lead Technical Support Specialist (m/f/d)

Services Jenbach, Tyrol


Description

What we offer

  • An innovative and international working environment
  • Flexible working time model (depending on position and role)
  • Health We Care Program – including company sport activities
  • Moving cost support for new employees in accordance with policy
  • Good connections to public transport – station in direct proximity
  • Transportation cost support in accordance with policy
  • One of the best canteens in the area with healthy and various meals
  • Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Essential Responsibilities:

  • Perform advanced troubleshooting and issue resolution related to engine connectivity and myPlant (Remote Connectivity support / Remote Monitoring & Diagnostics)
  • Spread knowledge within the technical support organization with special focus on engine connectivity and its troubleshooting
  • Drive and test new functions in MyPlant for the Service organization
  • Report out on engine connectivity metrics as required
  • Provide Technical Support with high issue resolution capabilities related to mechanical, electrical and software for our technical support regions, field technicians, Channel Partners and customers during engine commissioning and operation.
  • Perform remote & on site trouble shooting and problem analysis for Jenbacher installations worldwide
  • Work with cross functions on new projects to resolve technical issues
  • Flexibility to attend any other reasonable task as requires

Qualification / Requirements:

  • Educated professional in electrical and/or mechanical engineering, degree of higher technical education (HTL), C
  • Practical field experience on reciprocating engines (preferably on Jenbacher engines)
  • Advanced knowledge on data connectivity
  • Strong analytic skills
  • IT-Knowledge (operating systems, tableau, networks, etc.) and MS office knowledge
  • Strong customer focus and interaction skills (external and internal customer)
  • Sense of urgency for customer issues
  • Ability to establish priorities & to cope with pressure
  • Ability to work in a team environment to achieve results
  • Fluent in English and German 
  • Willingness to travel worldwide (app.15%)
The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 3.301,13 gross per month (x 14) and an overpayment depending on your qualifications and experience.

This is a LPB Position.