Field Service Technician
Description
- Execute service in compliance with the maintenance protocol of the engine, for example: check oil & filters, replace filters and valves as well as perform relevant mechanical measurements.
- carry out minor repairs on the engine additionally to the planned service
- Take part in the execution of major service on the engine ensuring the compliance with the manufacturer’s manuals and procedures
- Manage and work with third party suppliers
- Manage customers expectations and report on the progress of the maintenance
- Perform troubleshoot activities to understand mechanic failure of the engine and/or electronic failures of the associated control systems. Check historical data of the engine.
- Create a technical report specifying the reason for visit, the actions performed and the result, describe the use of materials and if needed follow-up actions
- Responsible to mantein basic set of spare parts in the van, ensure that they are approved, clean and stored appropriately
- Work effectively as part of a team of technicians or independently
- Process timesheets, expense reports, Environmental Health and Safety (EHS) forms, and job reports in a timely manner
- Comply with all EHS policies and procedures to ensure a safe and productive work environment
- Keep a clean and tidy working environment
- Perform other duities as assigned
Qualifications/Requirements
- Prior professional experience with reciprocating engines preferred
- Experience as car mechanic, car electrician, and electrician or other relevant electrical background
- Strong electrician and IT skills
- PLC knowledge
- English level medium or above
Desired Characteristics
- Familiar with INNIO reciprocating gas/diesel engines
- Available for extensive travel, up to 70%.
- Able to understand and implement technical procedures
- Possess a valid driver's license
- Strong analytical and problem solving skills
- Effective interpersonal and organizational skills
- Strong customer focus
- Able to effectively interact with customers