Field Service Technician

Services Portugal, Portugal


Description

  • Execute service in compliance with the maintenance protocol of the engine, for example: check oil & filters, replace filters and valves as well as perform relevant mechanical measurements.
  • carry out minor repairs on the engine additionally to the planned service
  • Take part in the execution of major service on the engine ensuring the compliance with the manufacturer’s manuals and procedures
  • Manage and work with third party suppliers  
  • Manage customers expectations and report on the progress of the maintenance
  • Perform troubleshoot activities to understand mechanic failure of the engine and/or electronic failures of the associated control systems. Check historical data of the engine.
  • Create a technical report specifying the reason for visit, the actions performed and the result, describe the use of materials and if needed follow-up actions
  • Responsible to mantein basic set of spare parts in the van, ensure that they are approved, clean and stored appropriately
  • Work effectively as part of a team of technicians or independently
  • Process timesheets, expense reports, Environmental Health and Safety (EHS) forms, and job reports in a timely manner
  • Comply with all EHS policies and procedures to ensure a safe and productive work environment
  • Keep a clean and tidy working environment
  • Perform other duities as assigned

Qualifications/Requirements

  • Prior professional experience with reciprocating engines preferred
  • Experience as car mechanic, car electrician, and electrician or other relevant electrical background
  • Strong electrician and IT skills
  • PLC knowledge
  • English level medium or above

Desired Characteristics

  • Familiar with INNIO reciprocating gas/diesel engines
  • Available for extensive travel, up to 70%.
  • Able to understand and implement technical procedures
  • Possess a valid driver's license
  • Strong analytical and problem solving skills
  • Effective interpersonal and organizational skills
  • Strong customer focus
  • Able to effectively interact with customers