Field Service Technician
Description
About INNIO Group:
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.
INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.
Northeast Energy Systems ("NES") and Western Energy Systems ("WES"), a division of INNIO, provide fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems.
NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields -results-focused professionals with the skills to achieve project goals across multiple industries.
Essential Responsibilities:
- Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines.
- Perform preventative maintenance (oil change, valve adjustment, lube and check equipment)
- Experienced using tools (including diagnostic equipment, hand tools, and power tools)
- Ability to read, interpret safety documents, schematics and other mechanical diagrams
- Experienced in troubleshooting and repairs of an engine.
- The ability to work well as part of a team.
- Willing to work in non-climate-controlled conditions.
- Ability to travel incl. overnight travel.
- Strong computer skills including Microsoft Word, Excel, Outlook
- Must have a positive attitude, strong work ethic and desire to succeed.
- Must be able to communicate via telephone & email
Qualification Requirements:
- Strong customer service mindset and strong skills to drive, support,
- Empower and inspire the Service teams and Customers +7 years’ experience in a technical role or
- extensive years of experience with issue resolution exposure within (Field-)
- Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by strong business acumen including basic IT skills
- Willingness to work in shift model (depending) and on call
- Experience working with electrical or mechanical systems
- Fluency in English a must
- Good interpersonal skills
Job specific knowledge:
- Strong communication skills…experienced in customer communications.
- Boundaryless and multi-culture working mindset and team player.
- Able to work efficiently without direct supervision.
Preferred:
- Multi-working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.
- Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6
- Mechanical RCA research and analysis exposure
- Previous field experience a bonus
INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.