Description

• Young & supportive team - in a fast-growing international business environment
• Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs
• Hybrid working - 50% Office, 50 % Home Office with flexible working hours
• Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
• Medicover Spring White Package- from the first day of employment
• Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13rd District, easy to approach by Metro Line 3)
• Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
• Live an active lifestyle – activate your AYCM pass

• Manage and execute customer orders, returns and complaints related to any kind of external and internal spare part orders and transactional orders
• Own on-time shipping (OTS) for an assigned group of customers/ regions
• Strive to meet customer request dates, reduce orders processing cycle and keep backlog of orders to a minimum
• Know and manage customers, understand customers’ needs special requirements, coordinates
• Communicate and follow up with the responsible customer functions for timely, accurate and complete fulfillment
• Manage the orders and communicate proactively to ensure accurate and timely execution including monitoring of the orders status, dates management, management of big order quantities, shipment tracking, documents management
• Conduct and participate to customer meetings and reviews
• Work cross-functionally with Regional Services teams, and colleagues (e.g. central Pricing, Planning and Forecasting, Warehouse, Service Engineering, Warranty, Complaints, Billing and Finance)

• Completed studies with a focus on Economics, Logistics or International Trade
• Minimum of 1 year relevant work experience in Customer Service/ logistics/ international trading
• Fluency in English and in Italian (both written and spoken)
• Proficiency in Microsoft Office applications  (Outlook, Excel)
• First-hand experience with Oracle, SAP or another ERP system is an advantage
• Pro-active behaviour with a strong customer and service mindset
• Flexibility and ability to work well with deadlines in a fast paced environment