Essential Responsibilities:

• Serve as the assistant and representative to the Regional Field Service Staff Managers.
• Handle all direct and indirect customer contacts in a proactive and professional way.
• Identify parts and tools needed to prepare for service events within the region and order through appropriate vendors.
• Manage material and labor resources in a cost sensitive way.
• Creation and management of all service events and triggered tasks within Oracle throughout the process.
• Provide support to Service Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines.
• Create required technical and commercial documentation during operations
• Support technical warranty process, make sure that all required documents are filled in and uploaded correctly.
• Support the MYA contracts, checking and providing necessary documents to make sure that everything is correct.  
• Check and update the local installed based requesting any necessary correction. 
• Collect all the required documents to charge the customer. 
• Create necessary reports of control. 
• Ensure compliance with quality and EHS guidelines regarding internal and external resources.
• Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues.
• Review service events to track any unplanned actions/work which must be added.
• Provide recommendations for improvement regarding operations initiatives.
• Work within the services team to achieve company KPI’s - key performance indicators.
• Perform other regional duties whenever requested by your manager.

Requirements:

• High school diploma or equivalent in mechanical or electrical. Preferably engineering.
• 3+ years of technical business experience in preparing service events and supporting technical supervisors/coordinators required.
• Strong skill working with Oracle ERP, Microsoft Office applications, and technical databases desired.
• Able to effectively interact and clearly communicate with customers at operational and management level. Customer focus.
• Troubleshooting skills with analytical mindset.
• Willingness to travel up to 40%.

 Knowledge, Skills & Abilities:

• Excellent technical specialist knowledge and customer service abilities.
• Ability to handle stress, stability working under pressure and resilience.
• Deep understanding and technical knowledge of the serving work across all product variants to organize and order all necessary servicing parts/ equipment.
• Knowledge of customers and their requirements to respond effectively to queries and to deliver good customer service,
• Strong written and verbal abilities in English, Spanish and in local language (Portuguese), capable to maintain technical conversations at meetings, elaborate site reports and mails with clarity.
• Ability to work in structured manner, set priorities, and take initiative.
• Familiar with Jenbacher reciprocating gas engines.
• Experience in power generation applications.
• Strong analytical and problem-solving skills.
• Effective interpersonal and organizational skills.
• Good computer skills, office proficiency and logic controls software.

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