Description

Role/Overall objectives

Owns and drives the development, standardization, and continuous improvement of Global Parts Order Management processes within the COE.

Ensures alignment with INNIO quality standards, governance frameworks, and strategic objectives while acting as a key interface between business, operations, and IT.

Leads process improvements, system enhancements, and related initiatives end-to-end, including design, testing, implementation, and training. Plays an active role in audits, compliance, and performance management.

Your tasks:

• Acts as subject matter expert (SME) for Order Management processes and ERP-related topics
• Serves as primary focal point for complex OM process and system-related topics, escalations, and initiatives
• Leads process improvement initiatives across Global Parts Order Management, ensuring standardization and scalability
• Drives cross-functional alignment with stakeholders (e.g. Supply Chain, Finance, IT, Customer Service)
• Owns and leads system enhancements and testing activities (UAT, regression, validation) from a functional perspective
• Defines business requirements and ensures proper translation into system solutions
• Leads the creation, maintenance, and governance of:

• Work instructions and process documentation
• Policies and procedures
• Training materials

• Ensures process compliance and audit readiness, including:

• Supporting and coordinating audits
• Tracking findings and driving closure
• Maintaining alignment with Quality Management System

• Develops and maintains process KPIs and control mechanisms to monitor:

• Efficiency
• Productivity
• Compliance

• Drives data analysis and insights generation, enabling decision-making and identifying improvement opportunities
• Leads and delivers training and communication related to process changes across the OM organization
• Acts as a mentor / go-to person for less experienced team members
• Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.
• Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.

Your profile:

• University or College degree
• Minimum 5+ years of experience in Order Management, Customer Service, or Process Management
• Strong end-to-end process understanding and experience in process improvement
• Proven experience with Oracle ERP (or similar ERP systems)
• Strong analytical skills – ability to work with complex datasets and translate insights into actions
• Advanced English knowledge
• Advanced MS 365 skills (Excel, PowerPoint, Visio, etc.) are a plus
• Experience with reporting/BI tools (e.g. Tableau, Power BI, Excel) preferred
• Strong stakeholder management and communication skills
• Ability to work effectively in a matrix organization
• Proactive, structured, and solution-oriented mindset

Desired Characteristics:

• Communicates with impact with internal stakeholders (change communication style to adapt internal stakeholders, usage of technical terms, etc.)
• Good people management skills – connection, empathy, two-way communication, empowerment and motivation
• Strong ownership mindset with ability to drive topics independently
• Coaching / mentoring mindset
• Ability to stay focused under pressure, and to prioritize the work of others
• Self-motivated, and ability to handle multiple priorities
• Ability to perform in a team environment – team player
• Self-starter, capable of working with limited supervision
• Can think outside of the box to initiate process improvement ideas to the teams