Field Service Engineer Coordinator

Engineering/Technology Waukesha, Wisconsin


Description

Essential Responsibilities

  • Coordinate support between field service engineering, new product development engineering, commercial teams, manufacturing, service shops and suppliers to develop and implement technical solutions to meet customer needs and maximize equipment
  • Responsible for direct planning, execution, and documentation of results of field validation tests conducted on engines installed on customer sites in support of product development programs and RCA corrective
  • Create and communicate Failure Reporting, Analysis, and Corrective Action System (FRACAS) for all on-going field validation Drive and communicate corrective action for these occurrences using Root Cause Analysis process and present findings to customer(s).
  • Provide technical dispositions to customers for new unit installation and startup, issue resolution, risk mitigation and other outage work
  • Develop effective internal and external communications (Customer presentations, Service bulletins, Alert letters etc.) to provide guidance on major issue
  • Communicate fleet and product issues to engineering teams, commercial teams, and product line leaders to identify new opportunities and drive development of effective
  • Partner with Design CoE on strategies for new product and improvement programs based on fleet data and customer feedback; recognition and communication of upgrade
  • Participate in technical conferences as subject matter
  • Provide oversight of Key Customer Initiative report development, present report and recommendations to customer(s).
  • Support internal stakeholders on creation of master validation plans on components, sub-systems, and complete engines; relate voice of customer on on-going field issues


Qualifications/ Requirements
  • Bachelor’s Degree in Engineering or Engineering Technical Degree from a University or Technical College and minimum of 5 years’ work experience in reciprocating engine/gas compression field OR an Associate degree in related technical field plus minimum of eight (8) years’ work experience in reciprocating engine/gas compression
  • Ability and willingness to travel 15-20% of time, domestically and internationally, as required
  • Legally authorized to work in the United States without sponsorship. We will not sponsor individuals now, or in the future, for this job

Desired Characteristics
  • Minimum of 8 years of experience with reciprocating engine technology
  • Minimum of 4 years of experience in the Gas Compression market
  • Demonstrated ability to work with a cross-functional teams; program management experience
  • Proven interpersonal skills
  • Self-Starter; willingness to work remotely as needed
  • Strong Communication Skills
  • Commercial sensitivity with a focus on customer needs
  • Strong problem solving skill set; Six Sigma certified or equivalent quality certification

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.