Application Engineer - Services (m/f/d)
Description
Your Responsibilities:
- Manage and support key aftermarket service processes, including contract management, installed base management, case management, field service activities, entry gates, and warranty services.
- Analyze and document regional and market-specific process requirements and exceptions to ensure effective service delivery.
- Collaborate with business teams to optimize field service, contract management, and warranty processes, including tool selection and process improvements.
- Support the definition and maintenance of aftermarket service master data (customers, suppliers, installed base) and related system integrations/interfaces.
- Partner with the BI team to define reporting requirements and logic for Issue to Resolution performance and process analytics.
Your Profile:
- Bachelor’s or Master’s degree in Commerce, Economics, Finance, or equivalent professional experience.
- At least 5 years of functional consulting experience on ERP systems
- Proven track record in leading several major transformation projects (e.g., ERP or sales tool implementations).
- Lean Six Sigma or similar process improvement certification.
- Advanced English language skills required; German proficiency and strong presentation and virtual teamwork abilities are preferred.