Engine Support Specialist - Power Generation
Description
About INNIO Group:
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.
INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.
Position Overview:
The Engine Support Specialist will provide technical assistance and troubleshooting support for INNIO’s engine product portfolio. This role supports channel partners and customers by delivering timely, high-quality technical guidance, failure analysis, and issue resolution through remote and onsite support. This position plays a critical role in driving customer satisfaction, supporting product quality, and contributing to continuous improvement through effective communication with field teams, quality organizations, and cross-functional partners.
This position will work on a hybrid rotating shift schedule.
Essential Responsibilities:
- Provide technical assistance, failure analysis, and troubleshooting support to channel partners and customers for all Waukesha engine products via phone, email, and the Salesforce Issue Resolution system
- Coordinate the return of parts from the field for technical analysis and follow up on findings
- Provide accurate technical data, documentation, and recommendations to channel partners and customers
- Enter and track quality issues using QC tools and actively participate in quality and review meetings
- Drive customer satisfaction through a strong commitment to quality and by providing Voice of Customer (VOC) feedback to quality and engineering teams
- Remotely program engine control units (ECUs) for replacements, CM&U upgrades, and overhauls as requested by channel partners
- Travel to customer sites to provide technical support, troubleshooting assistance, and mentoring to operators and technicians
- Utilize myPlant digital tools to proactively identify engine issues and coordinate repair activities with channel partners
- Participate in root cause analysis activities by providing data, attending review meetings, communicating findings, and supporting solution implementation in the field
- Support activities related to new product introductions and CM&U updates
- Attend required product training courses and review technical training materials as assigned
- Perform other duties as assigned to assist with successful operations and business continuity
Requirements:
- Bachelor’s degree in Engineering or an Engineering Technology degree from an accredited university or technical college with a minimum of five (5) years of experience in reciprocating engine or gas compression applications OR associate degree in a related technical field with a minimum of eight (8) years of experience in reciprocating engine or gas compression applications
- Proficiency in Microsoft Office
- Willingness to travel within the Americas region up to 20% as business demands
- Willingness to participate in shift work and on-call support as required
- Valid driver’s license
- Legally authorized to work in the U.S. without sponsorship now or in the future
Knowledge, Skills, & Abilities:
- Strong working knowledge of reciprocating engine technology, preferably within power generation or gas compression applications
- Proven ability to troubleshoot complex mechanical, electrical, and control system issues
- Strong problem-solving skills with the ability to perform and support structured root cause analysis
- Excellent verbal and written communication skills, with the ability to explain complex technical topics to diverse audiences
- Strong interpersonal skills with a customer-focused and service-oriented mindset
- Ability to work effectively in a global, multicultural environment and collaborate across functions and regions
- Proven ability to work independently with minimal supervision while managing multiple priorities
- Proficiency in using diagnostic tools, remote monitoring systems, and digital service platforms
- Strong organizational skills and attention to detail, with a focus on safety, quality, and customer satisfaction
- Ability to work in a field or office environment
- Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance