Technical Order Specialist

Services Houston, Texas


Beschreibung

In this position, you will:

Act as the Technical Work Preparator & Parts Specialist to be responsible for quoting and processing all Jenbacher parts orders for customers in our direct market. The person in this role will also manage internal and external warranty claims. This role will serve as the key first line contact for customers wishing to place parts orders.

In this position, you will be responsible for:

  • Utilize technical documentation, wiring diagrams, P&ID and personal knowledge of Jenbacher engines to research and locate part numbers
  • Use technical experience to provide accurate and complete parts lists
  • Provide detailed parts quotes for direct customers as requested
  • Obtain purchase orders and process all parts orders for direct customers
  • Provide availability, tracking, and shipment updates to customers and applicable internal personnel
  • Review specific engine maintenance plans and check MSA parts lists for accuracy
  • Resolve parts availability issues in conjunction with fulfillment and service leadership
  • Ensure cores are invoiced and tracked
  • Use technical knowledge to process all parts warranty claims
  • Work with fulfillment and service leadership on forecasting to improve parts availability
  • Use knowledge of specific maintenance schedules to manage the turbo swap program
  • Other key responsibilities as determined by manager

Your Profile:

  • An associate degree or equivalent technical experience
  • Minimum of three years’ experience with Jenbacher gas engines
  • Advanced ability to read and understand wiring diagrams
  • Minimum of five years’ experience looking up engine and related parts
  • Experience in an ERP system such as Oracle, Great Plains, etc…
  • Minimum of three years’ experience with customer service
  • Legal authorization to work in the U.S without Visa Sponsorship
  • Ability to work from home

 

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.