Lead Service Product Specialist (m/f/d)

Services Jenbach, Austria


Beschreibung

This role leads service operation execution for platforms < 2MWel and cross-platforms programs and relevant projects with a strong focus on all new product introductions (NPI). The Lead Service Product Specialist acts as single point of contact between the NPI team and the service organization ensuring service readiness, lifecycle management and information flow to the service organization of the respective product/platform. This includes assessing the serviceability of the product in the early concept design phase, ensuring the tooling, the spare parts, the trainings availability, driving the documentation update release and throughout the whole process managing communication between Engineering and Service Departments.

What we offer:

  • An innovative and international working environment
  • Flexible working time model (depending on position and role)
  • Health We Care Program – including company sport activities
  • Moving cost support for new employees in accordance with policy
  • Good connections to public transport – station in direct proximity
  • Transportation cost support in accordance with policy
  • One of the best canteens in the area with healthy and various meals
  • Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

  • Develop the Entry into Service (EIS) strategy for new platform derivatives including maintenance plans, manuals, documentaion and required trainings
  • Drive and ensure service readiness for the relevant product/platfroms during the NPI process across the lifecycle with a strong focus on all technical aspects (serviceability, tooling, trainings, maintenance methods/plans, spare parts forecasting and availability, service strategy, documentation, etc.)
  • Own all service deliverables and act as service approver for NPI projects
  • Act as global service representative in NPI projects and work closely together with relevant functions such as product line management, engineering, operations etc. to meet the necessary service requirements for the relevant product/platform
  • Drive swift and seamless information and knolwege sharing to global service teams to ensure operational excellence
  • Participate in technical, tollgate and business reviews and present Key Performance Indicators (KPIs) to senior management team
  • Monitor the Key Performance Indicators Dashboard and influence team performance. KPIs will include parts timelines, Field Service Resources availability and trainings, tooling capability, documentation completeness
  • Pro-actively participate in the  regular planning cylcle for new products to ensure service requirments are captured and executed  

Your Profile:

  • Bachelor or Master’s degree in Engineering
  • Several years of experience in a team leader or project manager role
  • Strong experience in operations and/or services and/or project management
  • Demonstrated ability to deliver results while working on multiple projects simultaneously
  • Demonstrated ability to work with cross-functional, multi-cultural and multi-disciplinary teams
  • Proven project management and organizational skills
  • Ability and willingness to travel as needed
  • Detailed technical understanding of reciprocating engine operation and maintenance requirements
  • Excellent communication, facilitation & influencing skills
  • Fluency in German and English
The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 3.003,80 gross per month (x 14) and an over payment depending on your qualifications and experience.