Technical Support Technologist - Jenbacher engines (m/f/d)

Services Jenbach, Austria


INNIO Jenbacher supports its worldwide located products during the whole service life. This role works with Service / Channel Partners in the resolution of technical questions (reactive) and identifies via Software tools early indications of upcoming potential issues. The Technical Support (m/f/d) works with the worldwide located customers – mainly remotely – to resolve any technical question or issue until final resolution.

Essential Responsibilities:

  • Technical Support with high issue resolution capabilities for our field technicians, Channel Partners and customers in Russia
  • Remote & on-site trouble shooting and problem analysis for Jenbacher installations worldwide
  • Detailed site and issue analysis
  • Leverage Remote Monitoring & Diagnostics tools (APM – myPlant) to drive proactive interventions
  • Cross functional collaboration to resolve technical issues
  • Flexibility & willingness to support additional tasks related to Service in alignment with business priorities

Qualification / Requirements:

  • Fluent in Russian, English (oral & written) is a must and preferably also in German
  • Location of job is either Moscow (Russia), Jenbach (Austria), Vienna (Austria), Dossobuono (Italy) or Alblasserdam (the Netherlands)
  • Educational & professional background in electrical and/or mechanical engineering, degree of higher technical education (HTL), bachelor’s in engineering from an accredited university or college
  • Very good practical field experience on reciprocating engines (preferably on Jenbacher engines)
  • Knowledge on controls systems
  • Strong analytical skills
  • IT-Knowledge (operating systems, network basics, etc.) and MS office knowledge
  • Strong customer focus and communication skills (with external and internal customer)
  • Sense of urgency for customer issues
  • Ability to priorities tasks & to cope with difficult situations
  • Team player with strong focus on achieving results
  • Self-motivate, able to work remotely
  • Willingness to travel worldwide (app.30%)

The standard labor law regulations apply to individual country.

The base pay in Austria (Jenbach / Vienna) is composed of the amount according to the Austrian collective agreement which is at least EUR 2.644,20 gross per month (x 14) and an overpayment depending on your qualifications and experience.