Senior Global Field Service Manager (m/f/d)

Services Jenbach, Austria


Beschreibung

INNIOs Field Technicians are the representatives to deliver an excellent service experience at our customer base. This newly generated position will build and run a strong field service network through our Service Regions and Head Quarters. The main responsibilities of this role include event planning and forecasting, overseeing operational planning and execution as well as debriefing and evaluation of future opportunities. You will be working closely with our service organization and the relevant organizational functions in the INNIO HQ in Jenbach and global Distribution Network.


What INNIO offers you:

  • An innovative and international working environment
  • Flexible working time model (depending on position and role)
  • Health We Care Program – including company sport activities
  • Moving cost support for new employees in accordance with policy
  • Good connections to public transport – station in direct proximity
  • Transportation cost support in accordance with policy
  • One of the best canteens in the area with healthy and various meals
  • Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities


Your Responsibilities:

  • Lead a global team of Field Service Managers and Experts and be accountable for attraction, retention, training and development of direct reports
  • Monitor individual and team performance and set team objectives and goals that are aligned with those of the business
  • Develop and implement operational field service strategies and programs to improve customer experience
  • Play an instrumental role in coordinating and executing customer feedback surveys and implement change and improvement plans for Field-Service accordingly
  • Oversee global installation check, compliance and engine commissioning executed from installation/commissioning team
  • Responsible for global event planning and outage optimization
  • Build up strong global field service alignment and collaboration network throughout service regions and within Jenbach headquarter
  • Support and steer our global Field Service organization with quality and process standards, best practices, continuous  improvement initiatives and tools
  • Maintain and manage global Tooling inventory
  • Seek growth and improvement opportunities with additional valuable programs in close collaboration with our digital team
  • Develop and implement training strategies for Field Service staff to become a proactive and valued partner for our customers
  • Set KPIs for field service operations and monitor performance

Your Qualifications:

  • Technical degree in Industrial Engineering (or similar), in addition ideally business degree/MBA
  • Significant years of management experience in an internationally operating company in relevant industry (Combustion Engines, Power Generation or Oil & Gas segment)
  • Profound years of experience in management roles in the field Service Engineering/Service Operations
  • Proven track of successful managing diverse, cross functional and multidisciplinary teams and managing large scale projects
  • Excellent technical attitude, complemented by strong business acumen including excellent IT skills (in particular regarding ERP-Systems)
  • Strong strategy development and implementation skills
  • Strong problem solving and influencing skills
  • Excellent interpersonal, communication and presentation skills
  • Ability to interact smoothly at all levels of the organization
  • Ability and willingness to travel if needed
  • Strong change agent and continuous improvement mindset
  • Fluent in English (verbal and written), German or any other languages a big plus


The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 3.765,45 gross per month (x 14) and an over payment depending on your qualifications and experience.