Account Director

Account Management Mexico City, Mexico


Position at InnerWorkings





InnerWorkings is the leading marketing execution firm serving Fortune 500 brands across a wide range of industries. As a comprehensive outsourced enterprise solution, we leverage our proprietary technology, an extensive supplier network, and deep domain expertise to streamline the production of branded materials and retail experiences across geographies and formats.

At InnerWorkings, we reward sharp, unconventional thinkers who are motivated to create their own success. Our winning culture draws from employees who step up to the challenge of solving tough problems and making a difference.  We dream big, so our clients can dream bigger.



The Account Director will be responsible for the daily interactions with an enterprise client, including establishing new and maintaining existing relationships with key peers on the client team. This person will oversee and manage a team executing the procurement and production of the client’s jobs and projects




  • Direct accountability for the client spend, focused on continually driving down costs and increasing margins
  • Act as a vital link between the client, production, and suppliers to ensure all terms of the contract and engagement are delivered perfectly
  • Provide on-going strategic insights and revised recommendations based on the changing market dynamics and industry trends
  • Implement an overall account structure and team that will excel in sourcing, procurement, production, and execution of all client jobs and projects
  • Build successful partnerships with the client business leads and key decision makers to increase and expand opportunities by identifying production solutions
  • Oversee and facilitate procurement, production, shipping, and billing for the client’s jobs and projects
  • Analyze job revenue, cost, and profitability, and create quarterly and yearly analysis
  • Prepare Quarterly Business Reviews for the client and internal management
  • Provide strategic guidance to the production team to optimize bidding and production processes
  • Responsible for staffing decisions to ensure the account is properly resourced and season peaks are anticipated and staffed appropriately
  • Train, mentor and work closely with Account Manager(s), Senior Production Manager(s), Production Manager(s), and Production Coordinator(s)




  • 10+ years of managing production teams within a manufacturing, client, or agency environment
  • 7+ years of direct client interfacing experience
  • Bachelor’s Degree in a related discipline or equivalent work experience
  • Proven management experience, including employee development and mentoring
  • Experience negotiating job costs and schedules with suppliers and vendors
  • Excellent communication and presentation skills with the ability to interface with all levels of professionals
  • Highly proficient with MS Office software, especially Excel
  • Entrepreneurial minded with an internal drive to continuously hit goals and succeed
  • Experience excelling within fast paced, high energy environments