Global Account Director

Account Management London, United Kingdom


Position at InnerWorkings

Global Account Director

The Global Account Director is responsible for day-to-day interactions with an enterprise client by establishing new and maintaining existing relationships with key peers on the client team. This person will oversee and manage a team executing the creative development, procurement and production of the client’s jobs and/or projects. Direct accountability for the client spend; focused on continually driving down costs, increasing margins, and identifying new sales channels and opportunities for InnerWorkings.



  • Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends.
  • Continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspective.
  • Implement an overall account structure and team that will excel in the ideation, sourcing, procurement, production, and execution of all client jobs and projects.
  • Analyze job revenue, cost, and profitability, as well as quarterly and yearly analysis. Prepare Quarterly Business Reviews to present to the client and InnerWorkings’ management.
  • Build successful partnerships with the client business leads and key decision makers to increase and expand revenue by identifying opportunities and proposing solutions.
  • Responsible for staffing decisions, ensuring the account is properly resourced and seasonal peaks are anticipated and staffed appropriately.
  • Train, mentor and work closely with the Account Management team.
  • Drive performance accountability and assume responsibility for overall management of the account; ensure the client team is providing superior customer service.



  • 7+ years of direct client interfacing experience.
  • Experience and understanding of retail shopper marketing, preferably within the FMCG sector.
  • Experience within print management industry specially in the POS category.
  • Experience of working with brand agencies and an appreciation of managing brand standards.
  • English is essential for this role.
  • Experience working with internal strategic sourcing and supplier relation divisions to ensure adherence to production cost and schedule commitments.
  • Proven management experience, including employee development and mentoring.
  • Excellent communication and presentation skills with the ability to interface with all levels of professionals.
  • Highly proficient with MS Office software.
  • Entrepreneurial minded with an innovative and creative mindset.
  • Experience excelling within fast paced, high energy environments.
  • Bachelor’s Degree in a related discipline or equivalent work experience.
  • There is requirement to travel internationally.