Product Manager

Information Technology Chicago, Illinois


Position at InnerWorkings



The Product Manager will be part of the InnerWorkings Customer Facing Technology team with a primary focus on our existing World-Wide enterprise B2B eCommerce platform.  In this role, you will interact with not only our technology team but also with our global account teams and customer base as we rapidly expand our global eCommerce offering.



  • Work with internal and external stakeholders to understand overall business objectives
  • Act as the key authority and point of contact for project development concepts, business strategy and business models
  • Drive end-to-end business processes ensuring the proper solution is delivered to the client
  • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
  • Creation of user stories for new eCommerce and product management functionality
  • Create of product requirements documents for larger areas of functionality
  • Participation in recurring prioritization and road-mapping exercises
  • Provide internal training to teams including Support, Implementation, and Pre-Sales
  • Launch activities including internal documentation, release note creation, updates to customer facing marketing materials
  • Research activities across numerous areas - market, customer, competitive, and new technology



  • Minimum 5 years of professional experience with minimum 3 years-experience writing software requirements for SaaS solutions
  • Experience with the Agile practices and methodologies
  • Experience creating prototypes and mockups
  • Experience with an eCommerce platform
  • Good understanding of relational databases and SQL
  • Understanding of cXML is ideal
  • Ability to diagram complex system interactions
  • Experience writing use cases for QA
  • Project Management PMP or Scrum Master Cert a plus
  • Ability to research issues and perform light support
  • Strong verbal and written communication