Solutions Associate (Tech)

Information Technology Chicago, Illinois


Position at InnerWorkings

solutions associate(tech)

The Solutions Associate will provide sales support for new and existing clients on VALO Client Applications.



  • Provide technical assistance for sales of eCommerce site presentations and proposals.
  • Ensuring that the clients’ expectations are aligned with the eCommerce services InnerWorkings is able to deliver.
  • Communicating and working closely with the IT department and Account Managers.
  • Writing and reviewing project statement of work documents.
  • Gathering project details in coordination with the Implementation team.
  • Advising IT management of any milestone/target issues.
  • Ensuring maximum client satisfaction within the scope of the project.
  • Maintaining a high level of knowledge of the suite of platforms.
  • Providing training on eStore related software to Account Managers and Production Managers.
  • Implementing eCommerce sites using InnerWorkings tools.
  • Fielding customer service questions, answering, or routing to the appropriate resource.
  • Understanding the use of ERP, eCommerce, and other InnerWorkings technology and training internal/external customers.



  • 3+ years of experience in eCommerce or print
  • Must be fluent (written and spoken) in English
  • Ability to travel 25% of the time
  • Excellent organizational and decision-making skills
  • Excellent written and verbal communication skills
  • Strong analytical and critical thinking skills
  • Ability to work alone or as part of a larger Global Project Team
  • Experience excelling within fast paced, high energy environments
  • Entrepreneurial minded with an internal drive to continuously hit goals and succeed.