Associate III, Associate Site Support - TechOps USA

United States | Greer, South Carolina Greenville, South Carolina
Job ID: 32767

Job Description

Position at NetXUSA

We are looking for a self-motivated tech savvy team player to join our growing Technical Warehouse Operations Team in the Greenville, South Carolina area. This is a wonderful opportunity to work in a great environment and to learn new skills involving a cutting edge networking and Information Technology distribution company. NETXUSA is a part of Ingram Micro, which is a fortune 100 IT distribution company www.IngramMicro.com

 

Competitive pay and with several comprehensive benefits, which include:

Health insurance plan options, paid vacation, sick time, incentive/bonus programs, continuing education and 401k plan.

 

 

Responsibilities will include:

  • Technical support for the warehouse / assembly line
  • Configuration and setup of Network equipment including phones, routers, switches and video systems.
  • Troubleshooting network issues on production lines, capturing and reviewing network traces
  • Implementation of mock network environments in labs for testing for customer use cases
  • Documentation of troubleshooting steps and root cause resolution within tickets
  • Providing support over the phone / email to customers on network equipment issues

This position requires:

  • Working knowledge Windows 7, Server 2008/2012 and Linux
  • Proficient at time management and organization. Basic technical writing (reports)
  • Networking fundamentals and network troubleshooting tools(wireshark,RDP,etc)
 

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