*Technical Support Spec I
Responsibilities: Provide pre-sales product support assistance to enable sales through Ingram Micro. Answer customer calls on assigned product categories within defined service levels. Proactively develops and exhibits proficient use of resources, systems and communication skills in order to consistently deliver a quality customer experience. Uses knowledge to inform and educates resellers to further assist the sales process. Demonstrates time management skills to effectively accomplish assigned tasks. Develop product knowledge and skills for creating appropriate solutions. Demonstrate mastery of the English language - listening, comprehension and speaking. Requirements: Education: Minimum AA degree or 2 years of University studies required. Technical certifications and /or Bachelor’s degree in computer related studies preferred. Experience: One year related experience in help desk, network technician, technical sales or customer service required. Skills: Basic knowledge of hardware or software. Skill in: keyboarding, MS Office Suite (Word & excel), basic sales skills, time management; good written and verbal communication skills, excellent listening skills, good comprehension skills. Ability to: learn complex proprietary systems; to work as team member or independently, to relay/share information accurately. Must be able to work flexible hours as needed.