*Channel Account Specialist I/II
Ingram Micro helps businesses fully realize the promise of technology.TM No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.
Do you want to be part of one of the most dynamic companies in Buffalo? Ingram Micro Inc. in April 2017 announced its Buffalo, N.Y. campus has been recognized as one of the "Best Places to Work" by Buffalo Business First, a leading business newspaper serving the region.
We’re Hiring for a Channel Account Specialist at our Buffalo, NY Sales Contact Center!
This role is perfect for the candidate interested in being a Subject Matter Expert for one of our many vendor lines.
Responsibilities: With a primary focus of building and maintaining relationships with new and existing customers, the Channel Account Specialist is responsible fo:r
*Facilitating the introduction of the vendor or technology capabilities, providing educational resources, and driving the sale of technical products, programs and/or services with a focused scope of responsibilities
*Typically specializes in a single vendor or category, responsible for growing profitable sales, activations, and/or market share of the assigned vendor or category
*Proactively identifies opportunities (and is called on as opportunities are identified) and partners with an account-assigned sales associate to lead educational sessions with the customer and close deals
*Maintains a detailed understanding of their assigned vendor, technology or category segment and its associated key competitive products including life cycles, pricing programs, and technology advantages and may be required to manage transactions to support vendor and customer needs
*Responsible for basic to moderately complex functions of order management with speed and accuracy in a fast-paced environment and is recognized as being capable of resolving the most complex transactional issues
*Generates leads and opportunities for self and sales team members to proactively address and record leads in appropriate pipeline management tools
*Consistently achieves short-term and long-term sales and market share goals set forth.
The desire to work for the world's largest technology distributor and bring our vendor to the next level!
High school diploma (or equivalent) and minimum of four years previous sales/customer service experience (in a related industry strongly preferred) or three years’ experience with Ingram Micro in a sales, support, or customer service capacity)
Bachelor’s degree and a minimum of one year previous sales/customer service experience (in a related industry strongly preferred).
Bring your expertise to our growing Williamsville campus with an unlimited career path.
*Professional, effective telephone techniques and customer care
*Basic technical and product knowledge
*Basic understanding of Ingram Micro programs, products and services is desirable
*Skilled in personal computing; moderate knowledge of Excel and Word required
*Excellent communication skills: written and verbal required.
*Strong organizational skills and problem solving agility also required. Previous ERP system experience desired
*Ability to work as a team member, partner effectively with others, multi-task, respond to rapid change
*Flexible Full-time, eight hour schedules, Monday through Friday
*Assigned Schedules that support department hours between 8:00am –
*Ability to work overtime at quarter and year-end
Please Note: Training hours may differ from your regularly scheduled work hours
Ingram Micro associates are offered a variety of benefits ranging from:
*Business Casual Dress
*A Company Culture rich in our Vision and Values
*Open Door Policy
*Medical, Dental, Vision, Paid Time Off, 401K
*Paid Vacation and Company Observed Holidays
Discount Programs that include wellness, technology, retail, and more!
PLEASE NOTE Ingram's location is in close proximity to an NFTA bus route across from ECC's north campus.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.