Associate III, Sales Support-PHL
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
- Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
- Provides support to a team of sales (inside/outside) representatives.
- Works with sales management, sales reps and customer service to process customer orders and/or change orders.
- Verifies and reviews the accuracy of orders.
- Responsible for monitoring overall account activity for assigned group.
- Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
- May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
- Takes orders on self-qualified leads when appropriate.
- Prepares product/license quotes as needed for pre-sales customers.
What you bring to the role:
- Seasoned individual contributor.
- Works under limited supervision for routine situations.
- Provides assistance and training to lower-level employees.
- Problems typically are not routine and require analysis to understand.
- Makes minor adjustments to working methods.
- Explains practices, procedures and policies to reach agreement with others outside of the job area.
- Provides administrative or technical support at a senior level.
- Proficient in the various competencies relevant to their job.
- May act as a lead or mentor to more junior technical or administrative support personnel.
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
- Generally works independently within established procedures associated with the specific job function.
- Normally receives little instruction on daily work.
- Determines methods and procedures on new assignments.
- May be an informal team leader.
- Two-year college degree or equivalent experience and minimum 3-year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.