3rd Line Engineer SD-WAN

United Kingdom | Northwich, Cheshire, Cheshire
Job ID: 38028

Job Description

Position at Comms-care

3rd Line Experienced Network Engineer

We have an exciting opportunity for an Experienced 3rd Line Network Engineer to join Comms-care’s Managed Services team preferably based from our HQ in Northwich however applications will be considered for remote working.

On a day to day basis you will be involved in:

  • Remote analysis and support of customer faults and changes, utilising network management systems and remote access solutions.
  • Escalations and liaising with manufacturer and other 3rd party support teams.
  • Assisting with the identification of software faults and root cause analysis.
  • Act as focal point and point of escalation for knowledge sharing between engineers.
  • Requirement analysis and solution specification culminating in writing scope and design documents.

To be successful as a 3rd Line Engineer you will need sound troubleshooting skills and the ability to resolve faults efficiently within tight SLA’s in a fast-paced environment. You should also have excellent networking skills, that involve routing, switching and security.

You will have previous experience of field engineering or working in a remote support team. Ideally hold CCNP/equivalent or working towards achieving the certification and be able to confidently demonstrate skills and experience that reflects this certification. In addition, the role commands forward thinking with the ability to explore new technologies as a platform to deliver and support other areas of the business to expand our portfolio.

Location: Comms-care HQ / Remote (UK)

Salary: £35,000 - £45,000 DOE + Benefits package + Certified Training

Fundamental to this role:

  • Experience with Cisco SD-WAN
  • Experience with Cisco Meraki
  • Experience/interest in VeloCloud
  • Experience/interest in SDA
  • Experience/interest in ISE
  • Experience/interest in DNA
  • A solid understanding of overlay and underlay fabrics.
  • An interest in Software Defined Network, including SD-WAN, SDA and DNA.
  • An interest in automation and programmability for future projects.
  • Securing WAN edges, e.g. AMP, IPS etc
  • A flexible approach to work and prepared to 'go the extra mile' to exceed customer expectations with an attention to detail
  • Applies knowledge and skills through handling complex problems beyond own expertise
  • Agreeable to working shifts if required.

Comms-care benefits

Include but not limited to:

  • Your Birthday off
  • 23 Days annual leave + Bank Holidays
  • Full in-house training provided & provision towards vendor qualifications
  • Career progression opportunities
  • Pension
  • Health Care
  • Life Assurance
  • Various discounts, including PerkBox
  • Free Parking available at HQ

The Company:

Comms-care is a leading channel-only provider of IT support and service solutions.  We assist over 850 channel partners and support over 30,000 active service contracts. Holding Gold Partnership status with both Cisco & Microsoft, Comms-care manage all aspects of the IT life-cycle from Consultancy, Design and Implementation to Managed Services and Reactive Field support across a number of technologies including: security, servers, desktops, voice & unified communications, data-centre and wireless.

Comms-care is part of the Ingram Micro Group, Ingram Micro is a Fortune 100 company and globally the largest technology distributor of IT products and services. 

 

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