Training & Communications Content Developer

Bulgaria | Sofia, Bulgaria
Job ID: 52829

Job Description

Position at Ingram Micro

Ingram Micro. It is all about the people

35 thousand people all over the world – talented and experienced – this is the Ingram Micro team. We are a Global Technology and Supply Chain Service Provider. We respect our associates’ imagination, personality, and self-expression. We are a team of 1100+ in Bulgaria and we advance together – to оur business goals, to a better career, to our personal development.

Wherever you are on your career path, we will help you keep going forward!

Position Summary

We are looking for a talented individual to join our team with a focus on developing innovative learning solutions and applying adult learning best practices to enable a successful.


  • Develop, manage and implement specific training strategies and plans using OCM methodologies to support change initiatives
  • Identify and assess training needs, design, development Analysis and consultation with system subject matter experts
  • Plan and manage development and delivery of the training curriculum, reporting progress, issue and risk management, and communicate obstacles and opportunities for resolution to the Project Manager/Lead.
  • Deploy a wide variety of training methods based on client needs (e.g., blended, eLearning, Virtual Instructor Led)
  • Direct the activities of the training resources in the development of training tools, materials and infrastructure to ensure successful transition to the desired state
  • Ensure communication for required training and education is identified within the communication strategy and plan
  • Identify change management and project issues related to training as they arise; prepare recommendations to address the issue in a timely manner and implement as appropriate
  • Ensure training plans follow accepted project management practices in accordance with the guidelines of the PMO including that it is managed within scope, timelines and budget
  • Monitor and evaluate each training program’s effectiveness, success and ROI periodically and report to appropriate stakeholders.
  • Develop key communication activities (e.g. announcements, Yammer postings, videos)

Job Qualifications and Educational Requirements

  • Strong SAP/ERP Learning consultancy from strategy, to hands-on execution as required
  • Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
  • Have 3-5 years working in a Training role for large scale ERP transformations and experience designing and delivering instructional courses
  • Have 2-4 years in experience in creating key communication deliverables which are basis in enabling digital and business transformations.
  • Must have experience using Enable Now, with proficiency using other training documentation and development tools a plus
  • Strong hands-on ILT/WBT training design, development, and training delivery including conducting Train-The-Trainer sessions
  • Knowledge of requirements for integration of training materials in a Learning Management System (Workday Learning).
  • Role based and process-based training design, Understanding of Role Mapping, Role to Course to User mapping.
  • Assisting in Stakeholder Analysis
  • Ability to manage training plan for project deployments
  • Use of creative skillsets to create communications which will attract audiences attentions' (e.g. Video's, Day in the Life Guides, etc.)
  • Strong communications skills including exceptional writing ability
  • Excellent English (C1)

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