Global Trade Compliance Manager

United States | California, Irvine | Job ID: 12139

Job Description

Position at Ingram Micro Commerce (Shipwire)

In the role of Global Trade Compliance Manager, the ideal candidate will be responsible for ensuring day-to-day import and export activities are in compliance with corporate policies and procedures related to the Bureau of Customs & Border Protection (CBP), Bureau of Industry and Security (BIS) Export Administration Regulations (EAR), Office of Foreign Assets Control (OFAC) and relevant agencies related to the cross-border movement of products. Manage and improve the import and export activities to facilitate the efficient and secure flow of goods and raw materials across international borders. 

 In addition to building relationships with the Customs Broker, the Import Manager will also have responsibility for ensuring customers maintain a high level of customs compliance with US Customs and Border Security.  Compliance will include; Harmonized Tariff Compliance, payment of duty and taxes, National Rulings where applicable and Other Government Agency (OGA) compliance like FDA (Food and Drug Administration) and FCC (Federal Communications Commission).

The objective of the position is to help develop and achieve Ingram Micro’s service, cost and quality objectives with respect to outbound and inbound customs management.

Meet Customs cost and service objectives and is an experienced subject matter expert.  He or she would be expected to work cross functionally to define and solve complex problems in Customs and Logistics.  This would include analysis on but not limited to broker performance, duty and tax assessment, customer compliance and developing KPI metrics.  The position requires strong communication skills, computer proficiency and knowledge of import and export US Customs requirements


This position is responsible for ensuring Ingram Micro's operations and shipments are in compliance with laws covering all aspects of export and import regulations in the United States as well as laws governing activities of foreign subsidiary offices worldwide. This is accomplished through the development and maintenance of an export and import control program established in each region including U.S., Canada, Europe, Asia-Pac, and Latin America that implements various procedures including order management, customer screening, product classification, training, recordkeeping, and conducting risk assessments and audits.

Person responsible for analyzing changes to government regulations, assessing impact on Ingram Micro on a global scale, and implementing changes as appropriate.  Ensures that reports required by the government are prepared accurately and submitted on time. Provides support to all internal and external customers with issues concerning compliance activities. Supports Legal and outside counsel in conducting trade compliance pre-acquisition due diligence.  Designs automated processes to implement features of the control program in a systematic way wherever possible. Provides training to appropriate associates worldwide. Supports the development of IM Supply Chain Solutions business opportunities by counseling Sales and working on automated solutions to enhance our menu of services. Participates in customer contract negotiations and works with Legal to help definite the terms and conditions related to fulfillment agreements. Interfaces with senior level management on major compliance initiatives as well as DC Associates on day-to-day activities. Responsible for managing the activities of Associates and coaching Associates towards career path development.


  • Bachelor's degree in Supply chain Management, Business Administration, and/or Logistics.
  • Business training in Global business practices Importation and Customs Clearance Export Compliance Physical Distribution processes Documentation Transportation Services and Logistics.
  • Ten Years direct experience in international / global logistics support services regulatory affairs government relations and distribution operations Knowledge of: Automated sales support systems computer networks and systems; governmental regulations and global trade practices
  • Governmental regulations and global trade practices
  • Interpret regulations to insure global export and import compliance and business functionality
  • 40% or greater Travel required
  • Training to remain current on legal requirements and proposed legislation
  • Collaborate with corporate TC and any site resources such as Senior Management, Commercial, Logistics, Quality and Regulatory, Finance, Sourcing, etc., to drive strategic direction of trade compliance processes to ensure robust compliance management that meets current requirements of all countries and regions with which business is being conducted.
  • Provide leadership to CFS and raise the overall level of knowledge and professionalism of import and export resources and leadership across the entity and leverage best practices available from other Ingram Micro programs.

  • Work with the Trade Compliance to implement companywide initiatives relating to regulatory changes, via ERP or process changes
  • Keep abreast of pertinent regulations and respond accordingly to update all functions/personnel in the entity that are affected by changes.
  • Ability to develop and conduct regular global trade compliance trainings across businesses and functions is required.

  • Develop and implement methods to communicate trade compliance performance for the entity
  • Support global sites in internal assessments, desk audits, completion of post audit follow-up actions and evaluate common themes in audits and develop programs to proactively address issues across sites in region.
  • Ability to interpret multiple, complex sets of regulations and determine what is relevant for the entity and to implement appropriately.
  • Mitigate risk to the organization through proactive process management ensuring that all activities are carried out in accordance with Ingram Micro policies, standards, and applicable laws in the area of import and export compliance.
  • Drive continuous process improvements to maximize customer delivery, quality, operational excellence and financial benefits associated with corporate standards and industry best practices.
  • Work with the business and IT to address unique entity needs appropriately.
  • Interface with freight forwarders, US customs officers, custom brokers, internal and external customers on all matters pertaining to customs and import and export reg
  • MBA or MS in Supply Chain Management
  • Experience in writing an RFP, conducting a bid, and global execution and roll out of trade compliance software.
  • Dangerous Goods certification

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