[ICO Promotion] Sr Monitoring Specialist

Philippines | Taguig City, Philippines
Job ID: 26346

Job Description

Position at Ingram Micro

[Opening] Responsibilities Monitoring of IT infrastructure and applications that includes; servers, network, operating system, database, web and business application systems that is critical to the business. Performing incident management process and escalation to the respective technology towers. Monitoring of daily batch job run to ensure success Responsible for handling the Level 2 function for Control-M: Job analysis and investigation, reordering and rerunning jobs; and temporary modification of job specs based on the Application team’s request. Perform batch job analysis/investigation and join in all control m production issues Reordering and rerunning jobs and do temporary modification of job specs based on the support request. Monitor support queue and performed necessary escalation Running of scripts to test health of critical infrastructure components. Level 1 support for all computing infrastructure. Participate in high and critical incident calls Handle/Participate in weekly health check call Assist Shift Lead in sending all relevant reports (Shift Summary/Handover ect.) Perform Shift lead role when shift lead is not around Requirements Education: Diploma in Computer Studies or related discipline with an IT emphasis Experience: 3-4 years working in a NOC (Network Operation Center) or equivalent Having knowledge with the following: Windows & Linux LAN setup IM-Serve Experience handling monitoring tools (BPPM, TMART, Solarwinds) Experience handling BMC Control M Networking protocols & Services (TCP / IP, FTP, SMTP, BIND, DNS, DHCP, etc.) Understanding of CPU, Memory, disk IO performance management Good understanding of key virtualization concepts and how these are impacted by the computing platform (VMWare, Citrix, Microsoft) Understanding of high availability concepts

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