*Market Development Specialist I/II
Ingram Micro helps businesses fully realize the promise of technology.TM No other company delivers the full spectrum of global technology and supply chain services to businesses around the world. Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve. Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.
Do you want to be part of one of the most dynamic companies in Buffalo? Ingram Micro Inc. in April 2017 announced its Buffalo, N.Y. campus has been recognized as one of the "Best Places to Work" by Buffalo Business First, a leading business newspaper serving the region.
We have a variety of Market Development Specialist opportunities open at our Buffalo based Sales Contact Center!
This role is perfect for the candidate interested in being a Subject Matter Expert for one of our many vendor lines.
Responsibilities: With a primary focus of building and maintaining client relationships with existing Ingram Micro customers, the Market Development Specialist is responsible for:
*Implementing, driving and advancing vendor, technology, or category strategies, programs, solutions, and trainings with customers and sales associates.
*Enabling profitable sales, activations, and market share of the assigned product line.
*Lead educational sessions with the customer and support closing deals
*Develops and maintains a detailed understanding of their assigned vendor, technology or category segment and its associated key competitive products including life cycles, pricing programs, and technology advantages and may be required to manage transactions to support vendor and customer needs. *Serves as a liaison between Ingram Micro and the vendor or overlay division and leverages competitive information to the advantage of both the vendor and Ingram Micro.
*Generates leads and opportunities for self and sales team members to proactively address and record leads in appropriate pipeline management tools.
The desire to work for the world's largest technology distributor and bring our vendor to the next level!
High school diploma (or equivalent) and minimum of two years previous sales/customer service experience (in a related industry strongly preferred) or one year experience with Ingram Micro in a sales, support, or customer service capacity
Bachelor’s degree and a minimum of one year previous sales/customer service experience (in a related industry strongly preferred).
Bring your expertise to our growing Williamsville campus with an unlimited career path.
*Knowledge of professional, effective telephone techniques and customer care. Moderate technical and product knowledge
*Basic understanding of Ingram Micro programs, products and services is desirable
*Skilled in personal computing
*Moderate knowledge of Excel and Word require
*Excellent communication skills: written and verbal required
*Strong organizational skills and problem solving agility also required
*Ability to work as a team member, partner effectively with others, multi-task, respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with some supervision
*Able to handle large quantities of information while maintaining a high level of accuracy
*Flexible full-time, eight hour schedules, Monday through Friday
*Schedules are assigned to support department hours between 8:00am – 8:00pm
*Ability to work overtime at quarter and year-end
Please Note: Training hours may differ from your regularly scheduled work hours
Ingram Micro associates are offered a variety of benefits ranging from:
*Business Casual Dress
*A Company Culture rich in our Vision and Values
*Open Door Policy
*Medical, Dental, Vision, Paid Time Off, 401K
*Company Observed Holidays
*Discount Programs that include wellness, technology, retail, and more!
PLEASE NOTE Ingram's location is in close proximity to an NFTA bus route across from ECC's north campus.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.