Assoc Biz Analyst, Web Apps-IND

India | Mumbai, Maharashtra
Job ID: 33117

Job Description

Position at Ingram Micro Commerce & Lifecycle Services

Business Analyst with Handy Technical Skills for Analysis & Solutioning :

BUSINESS REQUIREMENTS MANAGEMENT 
·         Gather, validate, clarify and document requirements.
·         ITAD / Asset Management / Supply Chain domain knowledge
·         Prioritize requirements into functional areas.
·         Analyze, map AS-IS and create TO-BE user processes in detail, describing involved systems and files.
·         Manage and own requirements to understand the change process and traceability.
·         Evaluate, identify, frame and structure underlying needs from explicit user requests.
·         Abstract from particular issues to a more general understanding. Investigate facts and additional information, aggregate, enhance and prioritize requirements.
·         Reconcile conflicting requirements, break down high-level information into constituent details.
·         Identify all relevant process exceptions and potential risks/challenges related to the implementation and arrive at the best possible solution for the client.
·         Thoroughly evaluate operating environment, document keystroke level detail, identify and document exceptions and document escalation instances and processes.
·         Obtain sign-offs on BRDs and specifications. Facilitate work estimation and sizing for requirements
End Results: 80% of identified/evaluated business requirements are documented within SLA
Percentage: 25%

PROJECT COORDINATION 
·         Serves as liaison between Project Teams and Business Owners to ensure that all targets are met.
·         Participate in on-going project review meetings.
·         Ensure that tasks remain on schedule and within budget.
·         Focus on operational excellence, execution, and prioritizes tasks effectively.
·         Monitor tasks deliverable and progress through continuous communication with project members.
·         Identify and escalate gaps and ensure gaps are rectified in compliance with requirements.
·         Remain aware of any potential problems and works to mitigate any risks.
·         Disseminate information on any problems or potential delays and escalates issues to management attention.
·         Prepare reports of project progress, known issues and daily activities against the project plan or schedule.

End Results: 90% of project risks are addressed proactively
Percentage: 30%
SUPPORT DEVELOPMENT AND IS TEAMS 
·         Support solution deployment. Provide support to customers, developers and other analysts.

·         Validate POC and beta versions with stakeholder groups. Work with the business units and configure the solutions.

·         Record and playback actions, read system logs and in general control the agreed performance of the bots.
·         Deliver input for Delivery and Test Teams and represent the Business Owners throughout the development process.
·         Be proactive in ensuring that Delivery and Test Teams understand the requirements by initiating clarification sessions where needed.
End Results: 95% of correctly documented and approved requirements
Percentage: 10%­­­

LEAD UAT & DEVELOP TRAININGS 
·         Ensures requirements are operational exactly as documented.
·         Register, solve and coordinate issues and tickets filed by the users.
·         Develop test scenarios based on approved documentation to ensure comprehensive suite of functionality is tested.
·         Review test plans and test scripts to guarantee quality and coverage of testing.
·         Participate in IS testing for assigned area. Plan and leads UAT logistics.
·         Escalate gaps and ensure they are rectified in compliance with requirements 
End Results: 90% of requirements/approved projects are tested; 5% of bugs discovered after UAT phase is resolved
Percentage: 10%

STAKEHOLDER MANAGEMENT 
·         Make special effort to respond to co-workers and clients in a timely and helpful manner.
·         Support Junior Business Analysts.
·         Keep appropriate people informed of project progress and status.
·         Participate in status meetings and conference calls as required.
·         Track issues and action items to closure as appropriate.
·         Take meeting minutes when assigned.
·         Create custom reports and communicate status to key stakeholders.

End Results: 70% customer satisfaction score/Stakeholder NPS
Percentage:  25%

Decision Making Authority Level 
Decisions free to make:
·         Regular Day to day activities
·         Gathering and documentation of information
·         Discussions with stakeholders
Decisions which require approval/discussion with manager:
·         Implementation of action plans and improvement ideas
·         Presentations to stakeholders
·         Anything which might impact production

Job Qualifications and Educational Requirement
EXTERNAL CANDIDATE QUALIFICATION
·         A./B.S. in Computer Science, Business, or in a related field
·         Minimum 3 years functional experience in Business Requirement Management & Technical Analysis
·         At least 1 year experience in Project Coordination with direct exposure in managing business & resource stakeholders
·         Ability to make strong contribution to processes and systems
·         Technical Knowledge & Skills:
·         Previous experience in product management or project management would be an advantage
·         Advanced MS Office Skills including PowerPoint, Visio, Excel, etc.
·         Good knowledge and understanding of business, technological and competitive trends.

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