Assoc. UC Engineer (Associate Professional)

Philippines | Taguig City, Philippines
Job ID: 28268

Job Description

Position at Ingram Micro

Associate UC Engineer

Essential Functions
  • The Associate UC Engineer has the technical responsibility to support the voice infrastructure of the company.
  • The Associate UC Engineer is responsible for owning low to medium complexity tickets and would also have a chance to work on high complexity ones with guidance from more senior Engineers from the group.
  • Along with ticket management, the Associate UC Engineer is expected to perform tasks that are assigned to him or her whether it focuses on event/alert management, administrative in nature and/or service improvement.
Qualifications
  • Graduate of any 4-year course, preferably IT or any Engineering or Technology related course
  • Proficient with MS Office Suite (Excel, Word, PowerPoint)
  • Minimum 1year of experience in Cisco Call Manager and Unity Connection multi-cluster environment
  • Hands-on experience in provisioning and troubleshooting Cisco Jabber clients, Cisco IP Communicator and Finesse
  • Experience with of UCS servers, Gateways, SIP trunks and Contact Center Environment operational support is a plus.

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