*Tech Support Specialist I/II

United States | Williamsville, New York
Job ID: 25375

Job Description

Position at Ingram Micro

Ingram Micro helps businesses fully realize the promise of technology.TM  No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.  Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve.  Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.

Responsibilities:
Answer customer calls and/or emails on assigned product categories or lines within defined service levels.

Provide excellent customer service while developing full solutions for customer.

Demonstrate time management skills in order to effectively accomplish assigned tasks.

Develop product knowledge and skills for creating appropriate solutions and customer service/selling skills.

Demonstrates the importance of getting the sale related to the value created.

May act as vendor Advocate or Champion.


Requirements:
Education: High school education required.

Technical certifications and /or AAS degree in computer related studies preferred.

Experience: one (1) year related experience in help desk, network technician, technical sales or customer service required.

Basic knowledge of hardware and/or software

Skill in: keyboarding, MS Office Suite (Word & excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills.

Ability to: learn complex proprietary systems; to work as team member or independently, to relay/share information accurately

Must be able to work flexible schedule as needed.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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