Inside Sales Professional with Dutch | Maternity Cover

Bulgaria | Sofia, Bulgaria
Job ID: 46406

Job Description

Position at Ingram Micro

Upgrade your talent by:

  • Pro-active calls with B2B customers from the IT industry
  • Maintaining accurate customer master record including licenses, software and service contract expiration dates; shipping address; updating customer contact information in the CRM or other available tools required by the business
  • Raising awareness regarding trends in customer defection and work cross-functionally to resolve issues related to potential dissatisfaction
  • Recognizing and routing proactive sales opportunities to management when applicable and/or entering opportunity details into available tools required by the business.
  • Advising resellers of appropriate programs (IM or Vendor) applicable to their business needs. Advising and recommending on product options, add-ons and solutions best suited for customer and their end users.
  • Managing relationship with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain business partners

You'll be a great fit, if you have:

  • Commercial knowledge and equivalent work experience
  • Fluency in Dutch and English
  • 1+ years of customer facing experience
  • Advanced professional, effective telephone techniques and customer care
  • Understanding of IT/distribution industry and selling services is an advantage
  • A customer drove approach and good customer management skills
  • Effective communication skills with several levels of associates

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