*Support Rep I/II

United States | Williamsville, New York
Job ID: 17127

Job Description

Position at Ingram Micro

Ingram Micro helps businesses fully realize the promise of technology.TM  No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.  Ingram Micro’s global infrastructure and deep expertise in technology solutions, supply chain, cloud and mobility enable its business partners to operate efficiently and successfully in the markets they serve.  Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.

Do you want to be part of one of the most dynamic companies in Buffalo? Ingram Micro Inc. in April 2017 announced its Buffalo, N.Y. campus has been recognized as one of the "Best Places to Work" by Buffalo Business First, a leading business newspaper serving the region. 

We’re Hiring for a Support Representative at our Buffalo, NY Sales Contact Center!

Responsibilities: The Support Representative is responsible for:
 *Processing customer transactions and/or updating, correcting, or altering transactions as requested. 
 *Performs transactional functions and order entry duties in response to information received via fax, verbal, or electronic transmission (web, EDI, email, etc.). 
 *Reviews and verifies the accuracy of the request and transaction and completes the transaction accordingly. 
 *Maintains records associated with the transaction and prepares related reports as needed. 
 *Handles customer inquiries and resolves basic support issues with the customer, vendor and associate team members to help deliver an outstanding customer experience. 
 *Coordinates and/or assists with inquiries regarding order status, deliver/shipment dates, inventory/product availability, pricing/quotes, and other related questions. 
 *Troubleshoots and, when necessary, escalates advanced issues and transactions to appropriate team member. 

The desire to work for the world's largest technology distributor and bring your experience to the next level!
Education: High school diploma or equivalent. Bachelor’s degree preferred. 

Bring your expertise to our growing Williamsville campus with an unlimited career path.
Minimum one year previous customer service or administrative support experience is strongly desired. 

 *Knowledge of professional, effective telephone techniques and customer care. Basic technical and product knowledge. 
*Basic understanding of Ingram Micro programs and services is desirable. *Skilled in personal computing. 
*Moderate knowledge of Excel and Word required. 
*Excellent communication skills: written and verbal required. 
*Strong organizational skills and problem solving agility also required. 
*Previous ERP system experience desired. 
*Ability to work as a team member, handle large quantities of information while maintaining a high level of accuracy, multi-tasking, respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with detailed supervision.

*Flexible full-time, eight hour schedules, Monday through Friday
*Schedules are assigned to support department hours between 8:00 am – 8:00 pm
*Ability to work overtime at quarter and year-end.

Please Note:  Training hours may differ from your regularly scheduled work hours

Ingram Micro associates are offered a variety of benefits ranging from:
*Tuition Reimbursement
*Career Development
*Business Casual Dress
*A Company Culture rich in our Vision and Values

*Open Door Policy
*Medical, Dental, Vision, Paid Time Off, 401K
*Company Observed Holidays
*Discount Programs that include wellness, technology, retail, and more!

 PLEASE NOTE Ingram's location is in close proximity to an NFTA bus route across from ECC's north campus.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.


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