*Associate, Customer Support-PHL
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
- Takes initial customer calls and answers general questions regarding company products and services.
- Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
- Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
- May determine caller eligibility for technical support and transfers calls to technical support queues.
- Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
- Documents customer concerns and forwards complaint trends to appropriate departments.
- Entry-level position typically requiring little to no prior experience.
- Work is routine or follows standard procedures.
- Work is closely supervised.
- Problems faced are routine with clearly defined solutions.
- Communicates information that requires little explanation or interpretation.
- Possesses moderate understanding of general aspects of job.
- Works on assignments that are routine in nature, requiring limited judgment.
- Has little or no role in decision-making.
- Works under close direction of senior personnel in the functional area.
- Normally receives detailed instructions on all work.
- High School Diploma or equivalent.
- 0-1 year general experience.
- 1 year functional experience strongly desired.
- Acquires job skills and learns company policies and procedures to complete routine tasks.