Professional Services Consultant (Remote - U.S.)

Professional Services Seattle, Washington Denver, Colorado Boise, Idaho Carson City, Nevada Phoenix, Arizona Tacoma, Washington Dallas, Texas Seattle, Washington Austin, Texas


Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Professional Services Consultant – SaaS Solutions to join our Professional Services Center of Excellence (COE) team remotely in from anywhere in the U.S., reporting to the head of the Professional Services COE. In this global role, you will work accelerate customer adoption of our SaaS products by providing installation services and technical leadership for our SaaS products working closely with customers, account teams, support teams, and Professional Services partners and subcontractors. 

This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You’re the ideal candidate if you have experience with Infoblox SaaS-based services delivery and are dedicated to providing outstanding customer service and satisfaction.

 
What You’ll Do:

  • Configure and deploy Infoblox’s SaaS products
  • Collaborate in, or resolve customer escalations
  • When required, participate in pre-sales activities, such as POCs and technical calls
  • Develop and use utility scripts for personal and team use
  • Lead customer knowledge-transfer sessions
  • Participate in the creation of technical documentation
  • Provide ad hoc troubleshooting for customers
  • Perform upgrades/refreshes for customer environments
  • Perform cross-functional, project-based work as assigned
  • Mentor Professional Services associate consultants and consultants, including technical knowledge transfer
  • Work with Professional Services geo leaders and Professional Services COE program managers on strategies to accelerate customer adoption of Infoblox SaaS products


What You’ll Bring:

  • An excitement for building SaaS products’ services delivery platforms and partner networks
  • A minimum of a bachelor’s degree (BA or BS), or equivalent experience
  • 5+ years in professional services delivery and consulting; Infoblox NIOS, and/or BloxOne application experience a plus
  • Excellent verbal and written communications skills with both internal team members and customers
  • Ability to communicate with management on recommendations and procedures
  • Ability for up to 60% domestic and/or international travel


What Success Looks Like:

After six months, you will…

  • Regularly install B1TD and B1DDI for customers
  • Participate in Professional Services partner training for BloxOne products
  • Meet metrics for utilization and customer satisfaction
  • Complete / attain significant progress in certification for Infoblox DDI Professional

After about a year, you will…

  • Be a primary technical resource for Infoblox SaaS products for implementation and consulting
  • Be proficient in Python or similar utility scripting
  • Become experienced in Linux OS fundamentals
  • Develop expertise in DDI and/or Security track SaaS products
  • Be a subject matter expert for at least two SaaS products
  • Be a proficient product issues debugger
  • Be an expert in the full lifecycle of Infoblox Standard Migration Methodology


We’ve Got You Covered:

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…

  • Onsite massages, clubs, farmers market, and fitness classes
  • Delicious and healthy snacks and beverages
  • Electric vehicle charging stations
  • Outdoor amenities, seating, and courtyard BBQ
  • Dog park and pet-friendly programs
  • Newly remodeled offices with state-of-the-art amenities

 
Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.



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