Engineer II
Description
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement.
Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
We enable #HumanFirstDIGITAL
Role Description:
You’ll be responsible for (Responsibilities):
- Install, configure, and troubleshoot Linux and Windows servers and workstations, as well as WAN/LAN networks and software backup applications.
- Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures.
- Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.
- Manage physical to virtual workstations as needed
- Manage Hyper-V deployments on top of a failover cluster.
- System Infrastructure Planning:
- Plan, forecast, and implement new system hardware infrastructure, including the phasing out of legacy systems and components.
- Plan, test, and implement upgrades to Unix, Windows, and MySQL databases.
- •Plan, test, and implement upgrades of software fix packs to desktop and server OS, including creating a project plan, coordinating meetings, and managing resources.
- Support annual desktop and system audits.
- User Support and Training:
- Provide occasional 24/7 support and participate in a rotating weekend on-call schedule with the team.
- Provision and de-provision users for tool access, including managing user access to project server resources.
- Write and maintain training, installation, and process documentation for users as needed.
- Communicate tool failures to end users/managers, offering workarounds or estimated availability timelines.
- Collaboration and Documentation:
- Collaborate with various teams to support both modern systems and legacy components, ensuring cohesive operations across all IT systems.
- Hold and facilitate meetings with internal and client teams to discuss server and application upgrade requirements.
- Create and manage CRQs in Remedy for issues or infrastructure support.
- Maintain management of internal project wikis and email distribution lists.
- Development Tool Support:
- Provide management of binaries for IDEs and associated components for Git development.
- Support Git development software tools and resolve related issues.
- Troubleshoot and resolve issues with HP and UFT applications and user support.
- Work with project teams to support developer workstations and tools.
- Inventory and Quality Control:
- Conduct inventory assessments for servers, desktops, laptops, workstations, and network appliances.
- Identify and implement continuous improvements to project quality and process management.
- Strong experience in managing virtual and physical server environments, including Linux and Windows server environments, network protocols, and backup applications.
- Performs system backups and recovery. Maintains data files and monitors system configurations to ensure data integrity.
- Self-motivated, fast learner, and adaptable to a fast-paced team environment.
- Ability to work effectively with both modern and legacy systems to support a large enterprise development team.
- Familiarity with Git and development tools.
- Ability to communicate technical concepts and IT terminologies to users and apply those concepts to resolve issues.
- Experience with inventory management, root cause analysis, and troubleshooting software tools.
Don’t worry if you don’t check all the boxes; we’d still love to hear from you.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.
Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones.
As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Paid Parental Leave
- FSA Dependent & Limited Purpose care
- Learning & Development