Account Director - Healthcare

Information Technology Pleasanton, California


We are seeking a skilled Director of Account Management based at our office in Santa Clara, CA, that will support healthcare clients at various locations.

The ideal candidate will be responsible for the following:

  • Responsible for client success, revenue quota from the strategic accounts, and customer satisfaction.
  • Develop and maintain a current account plan for each major client detailing their business and IT objectives and their key relationships.
  • Manage the Client relationship effectively focusing on business development and relationship management with accountability for project delivery.
  • Manage accounts in onshore/offshore managed capacity delivery model.
  • Effectively manage the SOW and own the SOW renewals.
  • Customer growth, business alignment and client satisfaction
  • Lead Healthcare solution development efforts by orchestrating the involvement of all necessary practice lead in the organization.
  • Build and maintain strong, long-lasting customer relationships.
  • Communicate the client's goals and represent the client's interests to the team.
  • Coordinate the involvement of company functions and executives to meet account performance objectives and customers’ expectations.
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
  • Act as the lead point of contact for all matters specific to the customers.
  • Assist with high severity requests or issue escalations as needed.
  • Ensure the timely and successful delivery of company’s solutions as per customer needs and objectives; Forecast and track key account metrics.
  • Proactively uncover customer needs about Digital Strategies, Development, Quality Engineering, and DevOps practice areas.
  • Increase high resource utilization, improve billability, spearhead cost savings initiatives, and avoid revenue leakages.
  • Plan and prioritize activities for the project teams and meet deadlines consistently.
  • Create opportunities to cross sell and up the sale of company’s propriety products (QMetry)

Job Requirements

  • Understanding of Development Methodologies, Quality Engineering, Digital Technologies Strategy like Internet of things, Mobile Technology Transformation, Data Analytics and Reporting.
  • Bachelor Degree in IT/CS
  • Overall 5+ years of experience
  • Or Master’s Degree (MBA/MS)  is preferable

Overall 5 years of experience with Bachelor Degree in IT / CS. Master’s Degree Engineering (any discipline) / IT/CS is preferable.