Infostretch Corporation Careers

Description

We are seeking a skilled Director of Account Management based at our office in Santa Clara, CA, that will support healthcare clients at various locations.

The ideal candidate will be responsible for the following:

• Responsible for client success, revenue quota from the strategic accounts, and customer satisfaction.
• Develop and maintain a current account plan for each major client detailing their business and IT objectives and their key relationships.
• Manage the Client relationship effectively focusing on business development and relationship management with accountability for project delivery.
• Manage accounts in onshore/offshore managed capacity delivery model.
• Effectively manage the SOW and own the SOW renewals.
• Customer growth, business alignment and client satisfaction
• Lead Healthcare solution development efforts by orchestrating the involvement of all necessary practice lead in the organization.
• Build and maintain strong, long-lasting customer relationships.
• Communicate the client's goals and represent the client's interests to the team.
• Coordinate the involvement of company functions and executives to meet account performance objectives and customers’ expectations.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Act as the lead point of contact for all matters specific to the customers.
• Assist with high severity requests or issue escalations as needed.
• Ensure the timely and successful delivery of company’s solutions as per customer needs and objectives; Forecast and track key account metrics.
• Proactively uncover customer needs about Digital Strategies, Development, Quality Engineering, and DevOps practice areas.
• Increase high resource utilization, improve billability, spearhead cost savings initiatives, and avoid revenue leakages.
• Plan and prioritize activities for the project teams and meet deadlines consistently.
• Create opportunities to cross sell and up the sale of company’s propriety products (QMetry)

Job Requirements

• Understanding of Development Methodologies, Quality Engineering, Digital Technologies Strategy like Internet of things, Mobile Technology Transformation, Data Analytics and Reporting.
• Bachelor Degree in IT/CS
• Overall 5+ years of experience
• Or Master’s Degree (MBA/MS)  is preferable

Overall 5 years of experience with Bachelor Degree in IT / CS. Master’s Degree Engineering (any discipline) / IT/CS is preferable.