Full-Time Style Guide
Compensation range: $21.00 - $25.00 per hour
The Style Guide is responsible for delivering exceptional customer experiences while contributing to the showroom’s overall sales goals. As a brand ambassador, the Style Guide ensures each customer feels valued and supported, providing personalized service and expert advice on products, fit, and styling.
While this position is located within Nordstrom ( Park Meadows), we strongly believe that successful candidates will represent our brand and customer service excellence just the same as our many INDOCHINO Showrooms.
RESPONSIBILITIES:
Sales Excellence
- Drive individual sales performance by meeting or exceeding daily and weekly sales targets.
- Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.
- Manage customer appointments and walk-in consultations, delivering personalized and professional service.
- Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).
- Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.
Customer Experience
- Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards.
- Assist customers in selecting and customizing garments to meet their specific needs and preferences.
- Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach.
- Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively.
- Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement.
Fittings and Alterations
- Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
- Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
- Collaborate with tailors to communicate customer requirements effectively.
- Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
- Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.
Operational Support
- Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards.
- Assist with inventory management, including receiving, organizing, and restocking merchandise as needed.
- Maintain accurate records of sales, alterations, and customer interactions.
- Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey.
Team Collaboration
- Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals.
- Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates.
- Share feedback and ideas with the team to improve showroom performance and customer satisfaction.
- Support new team members by sharing knowledge and best practices.
Product Knowledge
- Stay up-to-date on the latest product offerings, fit options, and tailoring techniques.
- Act as a trusted resource for customers seeking advice on menswear trends and styling.
- Ensure accurate communication of product details and customization options to customers.
REQUIREMENTS:
- 1+ years of experience in retail or customer service, preferably in fashion or a customer-focused environment.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Enthusiasm for menswear, fashion, and styling.
- Ability to work collaboratively in a team environment.
- Proactive problem-solving skills and a solution-oriented mindset.
- Strong attention to detail and organizational skills.
- Flexibility to work evenings, weekends, and holidays based on showroom needs.
- Proficiency in iOS and basic MS Office applications.
WHY WORK AT INDOCHINO:
- Collaborative Environment: Join a supportive team where your contributions are valued.
- Professional Growth: Develop your skills in a dynamic retail environment with opportunities for advancement.
- Customer Focused: Be part of a company that prioritizes exceptional service and empowers its team to deliver memorable experiences.
- Innovative Brand: Represent a leader in custom menswear, offering cutting-edge products and services.