Associate Project Manager

Services Manila, Philippines


Associate Project Manager 

Location: Taguig City, PHL

The role of the Associate Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Associate Project Manager II will also define the project's objectives and oversee quality control throughout its life cycle.  The Associate Project Manager  will provide administrative assistance to company executives.

As a Associate Project Manager, a Typical Day Might Include the Following:
  • Project Management Responsibilities

    Direct and manage project development from beginning to end.

    1. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
    2. Develop full-scale project plans and associated communications documents.
    3. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
    4. Liaise with project stakeholders on an ongoing basis.
    5. Serve in a task manager capacity via management and ownership of end to end development of small to large tasks.
    6. Estimate the resources and participants needed to achieve project goals.
    7. Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
    8. Set and continually manage project expectations with team members and other stakeholders.
    9. Delegate tasks and responsibilities to appropriate personnel.
    10. Identify and resolve issues and conflicts within the project team.
    11. Identify and manage project dependencies and critical path.
    12. Plan and schedule project timelines and milestones using appropriate tools.
    13. Track project milestones and deliverables.
    14. Develop and deliver progress reports, proposals, requirements documentation, and presentations.
    15. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
    16. Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
    17. Define project success criteria and disseminate them to involved parties throughout project life cycle.
    18. Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
    19. Build, develop, and grow any business relationships vital to the success of the project.
    20. Provide technical configuration and,in some cases, programming as required.
    21. Learn NICE inContact's products and teams to allow for easier understanding in the projects managed.
    22. Follow the company Code of Ethics and NICE inContact policies and procedures at all times.
    23. Communicate in an effective and professional way with customers in and outside of NICE inContact. 

    This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

    This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

To Land This Gig You'll Need:
  • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
  • 4-5+ years direct work experience capacity, beyond education requirements, in a project
  • management including all aspects of process development and execution.
  • Ability to bring project to successful completion through political sensitivity.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Flexible during times of change.
  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Adept at conducting research into project-related issues and products.
  • Must be able to learn, understand, and apply new technologies.
  • Ability to make independent and sound decisions
  • Customer service skills an asset.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.  

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.