UX Interaction Designer

Product Management Salt Lake City, Utah Mountain View, California Kansas City, Kansas Los Angeles, California California San Diego, California St. Louis, Missouri


UX Interaction Designer

Location: Salt Lake City, UT

About the team and who we are looking for:

The MindTouch Product team is growing and looking for a team member to join the team. The UX/UI Designer role will focus on the user design and experience throughout the product so that it is easy to use, intuitive, and aligns with our company vision of creating a best-in-class knowledge experience for our users. Researching, analyzing, and understanding user behavior is key to creating amazing user experiences.Therefore, UX/UI design, development, and on-time delivery management are essential to this role. Hands-on design work, including but not limited to: user research, creating wireframes, creating prototypes, and high-fidelity designs. The role will support our Product team and will be an integral member of the Engineering team. We are seeking someone who is passionate about getting things done quickly and efficiently by fostering healthy team dynamics. This is a special opportunity to be part of the team that is defining and driving the cutting edge of the MindTouch user experience by creating new and compelling experiences for the platform. You will help define and mature the core products and your work will be highly visible and improve the daily lives of our customers’ customers.

  • Understand business objectives and result-oriented outcomes with a team-oriented approach; guide projects through iterations with expectations that people will have an opinion - solicited and unsolicited
  • Design, maintain, and be a steward to the MindTouch brand and company vision: product style guide, icon libraries, mock-ups & wireframes, product imagery/graphics, (re)usable design assets, living documentation with working examples of UI implementations of UX patterns, UX/UI roadmap and design language & process
  • Create, develop, and update high-quality user-centered design concepts
  • Create designs that work simply, elegantly, intuitively and engage users
  • Communicate conceptual ideas and design rationale to internal stakeholders
  • Collaborate with other designers and team members and provide guidance and review of concept generation and product design projects
  • Develop interactive prototypes for user/usability testing and rapid iteration, participate and make adjustments to features from usability testing results
  • Define and create user task and interaction workflows
  • Define, gather, and refine the user experience of features and products to achieve company goals and in collaboration with product owners/engineers, including identify and troubleshoot UX problems and make improvements based on user feedback
  • Identify user research needs and coordinate studies based on need, research and analyze user behavior and experience in the product
  • Run beta and usability testing and validation of features
  • Write user stories based on designs and user requirements
  • Identify user experience improvement opportunities, with an emphasis on usability and customer adoption, and present ideas to stakeholders
  • A portfolio of your work must be included in your resume to be considered
  • Demonstrated ability to manage multiple projects simultaneously
  • Excellent time management skills
  • Strong interpersonal, verbal, presentation, and written communication skills
  • Strong understanding of how design works within agile development frameworks (Scrum, Kanban)
  • Proven experience with UX/UI design processes and methodologies, applied to web-based applications
  • Experience in information design and data visualization is highly desirable
UI/UX Design Experience:
  • Minimum 3+ years of UX/UI Design experience
  • Strong knowledge and understanding of industry UX patterns and best practices
  • Experience with SaaS products
  • Passion, experience and talent for user-centered interaction design
  • Portfolio that demonstrates outstanding proficiency in web and native mobile application interaction design, including iOS and Android platforms
  • Knowledge of web performance best practices and the design and interaction patterns that support them
  • Knowledge of Accessibility standards following A11y and WCAG 2.0/2.1 best practices.
  • Knowledge and experience with the software design processes, UI design patterns, user-centered design principles and best practices
  • Experience with user-centered design methodologies, including information architecture, wireframing, prototyping, interaction flows and user research
  • Demonstrated proficiency with web and native mobile application design and prototyping tools such as Sketch, Balsamiq, Adobe XD, or Figma
  • Agile development process knowledge and story writing experience

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.