Customer Service Specialist

Customer Service Irvine, California


Description

The Customer Service Specialist, under close supervision, is responsible for acting as a liaison by providing product information and resolve any emerging problems that our internal/external customers may face.

Responsibilities

  • Answer incoming calls and processes email requests.
  • Place orders for distribution of product.
  • Build and maintain sustainable relationships with internal/external customers.
  • Provide accurate, valid, and complete information to our customer base.
  • Follow up and help improve communication, workflow, and process guidelines.
  • Perform Salesforce data entry.
  • Communicate and collaborate with the customer service team, and proactively engage supervisor and manager on any issues/situations.
  • Adheres to all applicable medical device mandated compliance requirements.
  • Other duties assigned, as necessary.
Qualifications
  • High School Diploma or GED required.
  • Minimum 2-3 years of customer service experience.
  • Medical device related experience; preferred.
  • Experience in Salesforce and/or ERP systems; preferred.
  • Demonstrates, excellent interpersonal and communication skills with internal/external customers and team members.
  • Exceptional listening skills with a positive “can-do” attitude.
  • Critical thinking and problem-solving skills.
  • Excellent attention to detail and accuracy.
  • Ability to work on projects simultaneously, requiring organization and prioritization. Basic office technology skills including Microsoft office applications.