Director, IT Operations and Infrastructure

Information Technology Irvine, California


Description

The Director of IT Operations and Infrastructure working independently, manages and directs the company’s IT service desks, IT facilities and infrastructure, ensuring Inari’s networks, data, communication, and facilities are secure and operational at all times. Creates a world-class, global, sustainable desktop support and service desk organization.

Responsibilities

  • Oversees deployment and maintenance of IT service desk solution, Atlassian.
  • Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
  • Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
  • Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
  • Oversees security of systems, networks, and enterprise information.
  • Facilitates IT security audits or investigations.
  • Develops and maintains relationships with external IT vendors and service providers, including negotiating contract terms, pricing and scope.
  • Consults with users, IT peers, internal stakeholders, vendors, and technicians to assess infrastructure needs and system requirements.
  • Directs daily operations of immediate staff, analyzing workflow, establishing priorities, developing standards, and setting deadlines.
  • Mentors and develops staff.
  • Collaborates with IT leadership to ensure overall IT strategies and goals are met.
  • Evaluates the organization's technology use and needs and recommend improvements, such as hardware, firmware and security patches and upgrades.
  • Manages and monitors operational budget and expenditures.
  • Recruits, hires, trains, and supervises IT staff and consultants.
  • Evaluates and recommends technology partnerships and solutions.
  • Prepares and reviews operational reports or project progress reports.
  • Performs other related duties as needed.

Qualifications
  • Bachelor's degree in computer science or information technology
  • Minimum 8+ years of experience in related role
  • Excellent verbal and written communication skills.
  • Proficient in latest technology for IT systems and management.
  • Proficient in Microsoft Office Suite or related software.
  • Proficient with service desk solutions, such as Atlassian, Zendesk, ConnectWise, etc.
  • Excellent organizational skills and attention to detail.
  • Excellent analytical and management skills.
  • Excellent interpersonal/customer service skills.
  • Developing, managing, and mentoring staff.
  • Thorough understanding of IT and practical applications to support the company’s goals.
  • Ability to plan, organize, and document complex systems while complying with current policies and procedures.
  • Stays abreast of advances in technology.