Vice President Client Experience

Account Management Baltimore, Maryland New York, New York Philadelphia, Pennsylvania


Description

imre is an independent marketing agency that creates purpose driven ideas that work. We are a passionate team of creators harnessing the twin powers of optimism and empathy to turn consumers into brand believers. We are one of the fastest growing and most exciting agencies working in consumer marketing today, and we’re looking to add a Vice President (VP) to our Client Experience leadership team.

Specifically, the VP, Client Experience will catalyze transformative growth within imre’s consumer business unit through deep industry experience, strong business acumen, and a proven track record of both driving revenue and developing teams. The VP will help lead the consumer client experience team and book of business, with responsibility for P&L at the enterprise and account level. The VP will be encouraged to actively participate in new business efforts, agency marketing, and the development of staff. 

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Consumer Business Unit: Growth & Leadership

  • Elevate imre’s strategic acumen, relevance and credibility in the consumer space
  • Articulate a clear vision to drive organic business growth, along with a go-to-market strategy to activate the plan
  • Help to refine imre’s unique value proposition to clients in the consumer space, based on deep industry experience
  • Contribute to the development of services and capabilities that meet the needs of clients in the consumer category to drive growth
  • Drive revenue through the proactive pursuit and conversion of new business and organic growth opportunities

Consumer Client Experience Team: Account & Personnel Leadership

  • Lead integrated internal teams to deliver best-in-class client experiences across the consumer business
  • Serve as the strategic thought partner and business consultant for senior clients on select accounts, demonstrating a deep understanding of the client’s business and a fluency in modern marketing strategies, techniques and best practices
  • Maintain a high level of performance by the account teams and other agency personnel, while training teams on best practices and up-leveling how we show up as an agency to service our clients
  • Manage profitability and actively work with team leaders to plan and manage utilization
  • Keep agency leadership informed of the status of the portfolio health, challenges, opportunities and staffing needs

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor's Degree in Marketing, Communications, Business Administration or related field
  • Strong business acumen and consultative skills, with a history of creating innovative and measurable solutions to modern marketing challenges
  • Ability to lead multi-disciplinary teams to deliver best-in-class, forward leaning marketing programs that leverage data and insights and deliver meaningful ROI
  • Experience setting and mobilizing teams around a vision to drive business growth
  • Sophistication when it comes to all stages of new business development from prospecting to RFP response and ultimate conversion
  • A compassionate people manager who consistently brings out the best in teams and direct reports
  • Minimum 10-12 years of experience, and a successful history of managing work in the consumer space
  • MBA and in-house brand marketing experience a plus

THE PERKS:

  • The best coworkers you'll ever meet
  • Reduced Friday hours year round 
  • $200 quarterly Mind and Body bonus
  • Sabbatical leaves starting at 3 years
  • 401K with match
  • Generous PTO program
  • In person and virtual Happy Hours
  • Annual company retreat
imre is an equal employment opportunity employer. Employment decisions are based on merit, qualifications, abilities and business needs. imre does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, genetic information or any other characteristic protected by law.  This policy governs all terms and conditions of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.