Director of DevOps
Director of DevOps
The Director of Development Operations is responsible for executing the Technical Operations strategy and tactics that will improve the customers experience allowing greater impact to Imperva. The focus for the Director of DevOps is to drive the engineering teams as an accelerator valued partner of the product development teams.
- Immediately respond to line down situations to remediate any infrastructure related issues
- Prioritize, Delegate & Supervise daily operations of a busy DevOps, Eng. Infra & Security Operations teams.
- Work with various teams (InfoSec, Dev Teams, Project Managers, Architects…) to identify pain points and how to increase efficiency and productivity.
- Ensures that the operations group is providing with global technical support necessary to the internal and external customers
- Troubleshoot Hardware, Operating System and software issues
- Resolve department day to day issues with clients, colleagues and 3rd parties.
- Work directly with internal and external customers to understand and resolve problems
- Involved in the recruitment process of the staff as well as in the management of the staff
- Track and report on key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
- High sense of urgency and on-time delivery awareness
- 5 + years’ experience in managing production technical operations groups in a post-sales environments resolving complex, technology related problems
- Previous management and leadership experience
- Availability to work on flexible hours due to time zones difference.
- Excellent communication skills to work effectively with subordinates, customers, engineers, managers, and others
- Excellent written and verbal English skills
- Strong oral and written communication abilities
- Ability to multitask and handle various priorities
- Proven strong technical skills with the ability to deep dive into complex problems & find their root cause
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business.