Tier 1 Support Engineer - shifts (1506)

Customer Success Rehovot, Israel


Technical Support Engineer

We are looking for superb Technical Support Engineers to join our Tier 1 support team for Imperva's cloud-based Incapsula product line. In this role, you will be critical in maintaining the trust of our customers and ensuring excellent customer experience.

The successful applicant will learn the inner workings of Incapsula technology while analyzing complicated technical issues and working directly with our customers and various internal teams.

 

Key Responsibilities:

  • Become a focal point for Tier 1 technical issues for our clients and make sound decisions quickly
  • Customer configuration of Imperva solutions on SaaS environment
  • Providing technical support and troubleshooting for Networking and Security Components to customers
  • Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.


Qualifications:

  • 0-2 years of experience in Technical Support OR Networking OR QA of Network/Security products
  • B.Sc. in Engineering/Computer Science or equivalent experience in a technical field - Advantage
  • Knowledge in: DNS, TCP/IP, HTTP, SSL, Caching
  • Knowledge in scripting(Bash) and MySQL
  • Independent, Fast-Thinker, enjoys a fast-paced environment
  • Fluent English - A Must! Excellent communicator both verbally and in writing
  • Highly service-oriented and empathic - A Must!
  • Organized mindset & skills
  • Willingness to work in shifts - minimum 4 shifts per week

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